An'yst, Liabilities Ops

4 weeks ago

Mumbai Maharashtra, India Standard Chartered Full time

**JOB SUMMARY**
- Job holder is responsible to ensure end to end processing of assigned following activities/products in line with agreed SLA & TAT. Activities - Monthly independent review of Currency Chest & Central Cash & half yearly review of Currency Chest, % of team multi-skilled in different product processes Productivity metrics, cycle times, error rates, zero escalation, customer complaints Cost vs. Budget Effective resource management/ consequence management Progress vs SLA’s and customer expectations Audit ratings/ tracking of audit findings Operational losses To work as a Data Entry Opertor. To Handle / Manage Sorting Cash. To Update RBI Package. To Work as a Custodian / Backup Custodian (Currency Chest/ Central Cash) Processing and Decision Making as per the Departmental Operating Instructions Manual and within the Timeliness and accuracy standards specified. Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and Reporting all suspicious Transactions to Line Manager. Taking care of all relevant regulatory & other MIS. Counting & Balancing of Coins. Displaying of currency bundles before processing and discrepant notes with note slip.
- Job holder is responsible to ensure Zero Pendency in record/documents archival as per laid down process/timelines.

**RESPONSIBILITIES**

**Business**
- Ensure Timely resolution of customer queries & complaints.

**Processes**
- Consistently exceed productivity, accuracy and timeliness norms
- Identifies and shares best practices within your scope of work with LM/Unit Manager with a view to implementing standardized, simplified and automated processes -minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
- Identify and suggest process improvement through automation, STP and digitization or cost reduction solutions.
- Cross skill self across in at least two different process elements and product areas
- Utilize all training opportunities available.
- Maintaining smooth interaction and TAT’s effectively for all activities
- Ensure updation of all registers, trackers & MIS on a daily basis.
- With Ownership look for end to end resolution of Issues being encountered.
- Ensure to have sufficient process knowledge to independently perform operations and must demonstrate proficiency by successfully performing this activity

**Risk Management**
- Adhere to laid out processes and procedures while completing process actions
- Ensure no surprise culture : no failed Audit and to achieve at least satisfactory rating in all groups / external / internal audit / service quality audits.
- Comply with Group Money Laundering Prevention Policy and CDD Policies/Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
- Ensure adherence of BCSBI, Compensation Policy, Cheque Collection Policy guidelines and any other Group company policy.
- Inculcate the practice of doing Right the First Time ( FTR)
- Ensure appropriate and adequate documentation is in place for process actions

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles

**Qualification**
- Graduate with computer skills and 1-2 years of Banking experience

**Role Specific Technical Competencies**
- Expertise in MS office
- Typing skills
- Time Management
- Adaptability
- Problem solving

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
- Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting

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