Admission Counselor

Roles & Responsibilities of the Academic Counsellor:
Day-to-day Counselling of telephonic and walk-in enquiries to the Institute.

Understanding each aspirant's requirement, evolve a customised academic growth plan for the enquiry.

Profiling and entry of each and every enquiry in to the Enquiries data base, keeping track of successful and unsuccessful interactions with enquiries.

Proper database maintenance and sales reporting on daily basis to superiors and parent company, reporting E#R, DSR etc.

Debriefing aspirants on various courses and counsel him/her for taking admission.
- Being a mentor and guide, who potential learners can look up to for career advice.
- Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.
- Carrying weekly enrolment/revenue and collection targets.
- Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.
- Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.
- Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality.

What are we looking for?
- Individual with outstanding Hindi & English communication skills (written and verbal), interpersonal and presentation skills.
- Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.
- Rockstar sales performers with proven track records.
- Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.
- Individuals who take a disciplined approach towards building funnels, tracking feedback,prioritising tasks and overachieving targets and deadlines.
- Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.
- Passion for always delivering the highest levels of customer service.
- Basic proficiency in MS Office Suite is required.

What are your deliverables / KPI's?
- Minimum of 100+ Dials every day with 40+ Connects.
- 2 hours of talk time on an average per day & 1 Video Session
- 1 Enrolled students per week.
- Weekly revenue targets to be met consistently.

**Job Types**: Full-time, Permanent, Internship
Contract length: 2 months

**Salary**: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (required)