Front Office Supervisor

2 weeks ago

Bharuch, India Regenta Central Hestia, Dahej Full time

**Job Responsibilities: -**
- Directs and co-ordinates the activities of the Front Office
- Department, which includes Room Reservations, Room Assignment, mail and information.
- Ensures proper handing of check-in, check-out, messages and parcels for the Guest by the staff.
- Responds to all guest requests / complaints immediately.
- Ensures proper check on house position, expected arrival, departures, and rooms blocked for VIPs, amenities placed in the rooms.
- Sells hotel facilities through trained salesmanship
- Maintains good ARR by minimizing the discounts
- Takes care of foreign exchange, credit card and handles company billing
- Ensures that guest history maintained and up-dated regularly.
- Updates and informs Front Desk staff on hotel policies and procedures, services and promotions.
- Checks high bill payments are received by the guests
- Ensures proper handling of guest baggage by concierge and monitors the left luggage if any.
- Ensures that relevant documents are sent to the statutory authority on foreign nationals.
- Performs other duties / tasks as may be assigned by management.
- Familiarizes self with new procedures and updates staff at all times.
- Prepares and maintains Front Desk manual for the hotel.
- Communicates the content of the manual to all staff
- Opens and maintains Front Desk/Reception files
- Updates Front Desk/Reception files annually
- Maintains proper recording methods (i.e., logbooks) for different transactions.

Properly maintains all Front Desk files
- Prepares and recommends work schedule on a weekly basis for the Front Office Assistant/ Supervisor, Guest Relations Executive, Bell Desk and Telephone Operators
- Reviews Front Desk/Reception/Bell Desk staff performance on a monthly basis, and takes care/oversees documentation of appraisal on a bi-annual basis.
- Prepares an orientation and training program for Front Desk staff.
- Coordinates and ensures that orientation and training

Program is carried out as planned.
- Maintains open lines of communication with other departments to ensure smooth handover at all times.
- Attends and participates in coordination meetings.
- Conducts Front Desk staff meetings with the immediate section on a monthly basis.
- Responds to emergency calls and assists the Hotel

Emergency Action Team (HEAT), as needed, during fire

and other emergencies.
- Ensures proper maintenance of all equipment at the cafeteria, staff lounge, and locker rooms.
- Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area
- Attends scheduled training courses.
- Participates actively in company-initiated employee activities.
**- **Adheres to specified hygiene and personal appearance standards of the Hotel
- Adheres to set procedures for attendance and timekeeping
- Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code and Rules & Regulations.
- Reduces waste materials and supplies by adhering to the Company’s guidelines on re-using and re-cycling.
- Maintains clean and orderly work surroundings.
- Conserves water & energy by adhering to the environmental / energy conservation checklist for area.
- Participates in activities concerning the protection of the environment.
- Implements the identified Best Practices in your work area.
- Participates actively in the monitoring and planning for continual improvement.
- Practices the guiding principles in day to day interaction and actively encourages staff to practice the same.

**Required Skill: -**

IDS knowledge is essential.

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Flexible shift

Ability to commute/relocate:

- Bharuch, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Do you have working knowledge of 'IDS'?

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7574000731
Expected Start Date: 01/02/2023

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