Email & Chat Process

3 weeks ago

Thane, India Abhinav Institute of Technology and Management Full time

**Hiring For Social Media Process**

**Location: Thane**

**Responsibilities**:

- Provide accurate information and assistance to customers regarding their inquiries, complaints, or requests.
- Ensure timely resolution of customer issues by coordinating with relevant departments and escalating unresolved problems as necessary.
- Maintain a high level of customer satisfaction by delivering exceptional service and demonstrating empathy and patience.
- Follow standard operating procedures and guidelines while handling customer interactions.
- Keep detailed and accurate records of customer interactions, transactions, comments, and complaints in the appropriate systems.
- Identify opportunities for process improvements and share customer feedback with the team to enhance overall customer experience.
- Stay updated with product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
- Adhere to quality and productivity targets set by the organization.
- **Requirements**:

- Graduates with a proven track record in customer service or related roles.
- Excellent English communication skills, both written and verbal.
- Strong customer service orientation with the ability to empathize with customers and provide effective solutions.
- Ability to multitask, prioritize, and manage time effectively.
- Attention to detail and accuracy in data entry and documentation.
- Positive attitude, flexibility, and willingness to work in rotational shifts.
- Ability to work under pressure and adapt to a fast-paced environment.

*
- **Salary and Benefits**:

- **CTC: 19.3k (Cost to Company)**:

- **In-hand salary: 15.6k**:

- **One rotational week-off**:

- **Centralized pick-up and drop facility from Thane Station**

**Contact - 7400148340**

**Salary**: ₹15,600.00 - ₹19,300.00 per month

Schedule:

- Rotational shift

**Speak with the employer**
+91 8976911283

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