Network Design Professional

3 weeks ago

Gurgaon, India BT Full time

Network Design Professional, Cloud Applications

**Job Req ID**:15180**Posting Date**:28-Apr-2023**Function**:Customer Service**Location**:Sector-25A, Gurugram, India**Salary**:Competitive**Acountabilities**:

- Create technical documents-HLD/LLD’s and for high profile and/or critical network changes on major BT core platforms and/or customer bids; accountable for managing technical risk for major platforms.
- Understand and Provides technical inputs for network designs for multiple platforms and/or solutions and/or customers
- Develops design patterns across multiple domains.
- Responsible for establishing design best practice within a unit.
- Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects.
- Drives Right First Time solutions and leads lessons learned
- Proposes technical strategy to customer solutions factoring in high impact and high risk as appropriate.
- Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall customer solution.
- Leverages technical resource/s as required to deliver the solution.
- Design to leading edge high impact and high customer solutions
- Decides on the time and type of resource needed to support deliverables for complex, high impact and high value projects.
- Get approval for complex solutions and/or platform designs.
- Decides on network models for design testing.
- Decides on approach to resolving customer affected issues to leading edge high impact and high risk customer solutions, as appropriate.
- Resolves in-life issues to high risk and high impact customer solutions, as appropriate
- Decides how to re-use network designs.
- Decides on implementation approaches of technology related transformation activity.

**Skills Required**:

- Create technical design documents
- Ability to support multiple customer domains across one or more technologies
- Provides strong influence on senior stakeholders in terms of technical direction of platforms, which will influence commercial direction.
- Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).- **Cloud Solutions - Customer Contact -**

**Tasks & Responsibilities**
- Design of the respective customer solutions, including the associated services, preparation of the associated effort and cost calculations as well as quality assurance of complex customer-specific solutions.
- Preparation of customer documentation and the corresponding offer documents
- Presentations of the solution concepts to customers/partners at the management level
- Further development of solution scenarios
- Preparation of documentation for multiple integrated solutions

**Requirements**:

- 7+ years of experience and distinct knowledge in the area of CCaaS solutions, **preferably for Genesys Cloud**, Cisco WebEx CC/CCE, Amazon Connect. Alternatively for example Nice InContact, Five9, or similar experience is highly appreciated.
- At least 1-2 years in an equivalent role as Solution Designer/ Consultant for Communication & Collaboration or comparable IT area.
- **Very good exposure experience on Genesys** or Cisco WebEx or any CCaaS solution design and delivery.
- Bachlor’s degree and several years of professional experience in the field of communication or CCaaS/IT-services
- Good customer profile with strong communication and negotiation skills
- Strong presentation and demo skills, also to be able to conduct customer workshops
- Good ability to work in a team, and experienced in working with international teams is very helpful
- Very good control on English as business communication language.
- Able to deliver significant stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
- Provides technical leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions.
- Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.

**Experience Required**:

- Expert user of design tools; seeks opportunities to develop new design tools for BT, and for external adoption.
- Makes authoritative recommendations on design tools and processes for customer solutions, where appropriate.
- Able to solve problems typically specific to leading edge high impact and high risk customer solutions.
- Able to solve complex and unknown problems that may lie outside the domain of the role. Problems may impact a single customer solution supporting multiple services. The most complex problem will be platform wide, impacting multiple services (and include multiple vendors) or cross-portfolio solutions.
- Impact of decisions are specific to the design strategy and/or direction for leading edge high risk and high impact cu

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