Customer Relationship Executive- Powai Mumbai
5 months ago
**JD - Customer Relationship Executive**
- **Experience: Minimum 2-3 years.**:
- **Education: Graduation / Postgraduate**:
- **, Work-from-office, Mon-Sat, Normal day shift**:
- **Hiranandani GardenLocation : s, Powai, Mumbai**:
- **Joining : IMMEDIATE / 1 Month**:
- **English : Good Verbal &Written communication MUST**
**(Normal business level is enough, not expecting native level)**
This job requires vibrant, energetic personality, good into English (written/verbal both) + Hindi or Marathi communication (verbal), enthusiastic and flexible with variety of tasks, learning attitude, pro-active mindset, diligent to timelines/deadlines, with self-responsibility.
**Roles and Responsibilities**:
- Understanding customer needs and preferences: CRE should understand our customers' needs and preferences and proactively address it.
- Customer service: CRE should responsible for ensuring that company provides the highest level of customer service possible.
- Using excellent communication and interpersonal skills: CRE should demonstrate strong communication and interpersonal skills to create a positive experience for customers and improve their overall satisfaction with the company.
- CRE should be able to create Documents and PPTs as required.
- Answering customer orders: CREs should handle customer inquiries in a timely and organized way.
- Developing corrective strategies: CREs should analyze customer complaints and develop corrective strategies.
- Collaborating with teams: CREs should work with other teams within the company, such as sales, marketing, and product development, to ensure that customer needs are considered in all company decisions and activities.
- Using performance metrics: CREs should use CRMs to keep tabs on strategy ROI, understand individual performance, and access revenue and sales metrics.
**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹45,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 9901969974
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