Domestic Service Sales
2 weeks ago
Notice Period: Immediate
Shift Timings: Day Shift
Work Type: On Site
No of Openings: 5
Language: Hindi, English
Skills: Hindi, English
Experience: 0.6 - 3 years
Qualification: 12th
Age: 18 - 30 years
Description:
- The job of a voice process entails providing information and offering services to customers. The duties of a voice process employee may include:
- Answering customer enquiries over the phone
- Handling customer complaints and resolving issues and conflicts
- Providing customer support and guidance
- Promoting the company’s products and services
- Engaging customers in positive conversations
- Upselling other products to customers
**Responsibilities**:
- Handle incoming calls or chats to address customer queries
- Identify customer needs and determine solutions
- Offer accurate information about products and services
- Respond to customer complaints and develop solutions
- Record details of customer interactions, transactions, inquiries, and other information
- Update customer information including contact information and purchasing preferences
Requirements & Skills
- Minimum 1-year experience in a customer service role
- Excellent communication and active listening skills
- Demonstrated knowledge of customer service principles and practices
- Fluency in English (written and spoken)
- Ability to remain calm and level-headed in stressful situations
**Job Types**: Full-time, Permanent
Pay: ₹200,000.00 - ₹300,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
- Morning shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- HBR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 8700527909
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