Executive - System Coordination (Esc)

2 weeks ago


Nagpur, India Logistics Park India Private Limited Full time

**JOB Description of Executive - System Coordination (ESC)**
**Job Summary: The ESC is the Coordinator for the Software Development Team and End-User Team**
serves as a vital link between the two departments, facilitating effective communication, collaboration, and project management. This role is responsible for ensuring that software development projects meet the needs and expectations of end-users while aligning with the development team's goals and timelines.
**Key Responsibilities**:
Communication Liaison: Act as the primary point of contact between the software development team and the end-user team. Foster open and transparent communication channels to facilitate information exchange. Ensure that project progress, updates, and issues are communicated effectively to both teams.
Requirements of Gathering: Collaborate with end-users to gather and document detailed project requirements. Translate end-users' needs and expectations into technical specifications for the development team.
Project Planning & Management : Assist in project planning, defining milestones, and setting realistic timelines. Monitor project progress, identify potential roadblocks, and take proactive measures to keep projects on track.
User Acceptance Testing (UTA) : Coordinate UAT activities with end-users to validate that software meets their requirements. Document and report UAT results to the development team for necessary adjustments.
Issue Resolution: Facilitate the resolution of issues, conflicts, or discrepancies between the development and end-user teams. Act as a mediator when needed to find mutually agreeable solutions.
Documentation : Maintain accurate records of project documentation, requirements, and changes.
Ensure that all parties have access to up-to-date project documentation.
Training & Support : Organize training sessions for end-users to ensure they can effectively use the software. Provide ongoing support and assistance to end-users as needed.
Feedback Collection: Gather feedback from end-users and relay it to the development team for continuous improvement. Encourage a culture of feedback and continuous improvement.

He/ she Should have the following Qualifications/ skills:

- Bachelor's degree in Commerce / computer science/information technology, or a related field (Knowledge of software development processes and technologies is a plus.)
- Good knowledge of MS office / including Windows 365.
- Should have experience in coordination or similar roles, preferably in a Service industry
- Strong written / oral communication, interpersonal skills.
- Ability to bridge the gap between technical and non-technical stakeholders.
- Attention to detail and strong organizational skills.
- Problem-solving and conflict resolution abilities.

**Conclusion: The ESC is the coordinator for the Software Development Team and End-User Team**
plays a pivotal role in ensuring that software projects are delivered successfully, meeting the needs and expectations of end-users while aligning with development team objectives. Effective communication, project management, and a deep understanding of both technical and non-technical aspects are essential for success in this role.

**Salary**: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Nagpur, Maharashtra (required)

Ability to Relocate:

- Nagpur, Maharashtra: Relocate before starting work (required)

Application Deadline: 07/11/2023
Expected Start Date: 07/11/2023


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