Customer Care Executive

1 month ago

Kolkata, India innofied Full time

**Job Information**:
Industry
- IT ServicesSalary
- 3 - 5 lacs/annumWork Experience
- 1-3 yearsCity
- KolkataState/Province
- West BengalCountry
- IndiaZip/Postal Code
- 700156Job Responsibilities:

- Communicating with customers through various channels.
- Ensure customer satisfaction and provide professional customer support.
- Ensure effective communication and collaboration between team members, departments, and end clients
- Guiding new customers through the onboarding process.
- Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
- Ensuring compliance for internal and external projects.
- Record and document customer interactions in a clear and organized manner.
- Maintain project documentation, including project plans, schedules, meeting minutes, and reports.
- Possessing excellent product knowledge to enhance customer support.

**Requirements**:
**Requirements**:

- Strong written and oral communication skills are a must.
- Proficiency in MS Office / Google suite, with working knowledge of CRM platforms
- Proficiency in maintaining CRM and creating time-based reports.
- Knowledge of Web/Mobile Development Technologies (preferred)
- Experience of Project Management Tools like Basecamp, Zoho Projects (preferred).

Must Haves:

- Excellent English communication skills (verbal and written)
- Proficiency in Word, Excel, and Presentation skills
- Negotiation Skills
- Possess appropriate business acumen to excel in customer service.

**Benefits**:
Work with a team that loves creating amazing product experience for people all around the world.

Work in a place where ideas are appreciated, leadership is applauded, curiosity is nurtured and growth is in abundance.
- **
Flexible working**: 5 days working & Flexible working hours. We offer you the opportunity to work flexible to help you achieve a work/life balance while meeting the high demands of the role. This may include remote working such as working from home or from alternate locations.
- **
Leadership development**: The role of a marketing director allows you to hone and develop your leadership and management skills while overseeing a team of executives. You will have the opportunity to make crucial and impactful decisions.
- **
Medical Insurance**: You are entitle to have a family insurance of INR 3 Lacs

4.
- **Employee Provident Fund**

**About Innofied**:

- Innofied Solution is a 10 years old technology product and services company. We are a team of 100+ full-time members working from 2 development centres in Kolkata and Pune. We are a London and Sydney based company as well and we have sales offices in the US, UK and Australia. We are in this industry since 2012, and have worked with over 1000 clients from various locations around the work and helped them improve their product experience, create a better strategy, raise funds, and increase user acquisition by providing a mix of creativity, great product experience and technology innovation. We have subsidiary AllRide Apps, which specifically deals with AI-driven Smart transportation and logistics solutions. Innofied, the parent company deals with tech product development.

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