Mechanical Assembler

2 weeks ago

Bengaluru, India Mukunda Foods Private Limited Full time

Understanding the assembly and disassembly process for multiple products.
- Identify root causes for issues and relay it to the company.
- Speak to customers and understand where they face difficult with respect to daily operations
- Understand the complete mechanical, electrical and electronic components and their functions
- Help the customer become self-sustaining
- Rectify issues on site and service the machines perfectly
- Address all customer queries at any point in time
- Build relationship with customers and create valuable relations in order to increase repeated sales and revenue generation by Spares/Service and AMC.

Success Criteria
- 1. 90% of tickets raised are solved within Deadlines (SLA and TAT) and with 100% quality
2. Builds on customer relationship and gets minimum revenue to company
3. Minimum 120-130 General visits to customer location in quarter to know machine condition and practical challenges /training support etc.
4. Takes ownership of assigned work and follows up till end resolution.
5. Data tracking and escalation management of frequent repeated issues with proof and supported documents.
6. Customer retention and minimum 2 customer delights in quarter (exceeding customer expectations)
7. Actively participates in demo, AMC promotions and build customer relationship.
- Who are we looking for? _

(Please share the tasks, duties and responsibilities required for the job. Please note that it can be divided into two parts - 1. Good to have and 2. Must have)

Must (have):
Good to have:

- Diploma in Mechanical Engineering. (Graduate/ITI

Diploma) or degree in mechanical engineering
- 1. Degree or advanced courses in

Minimum 2-3 years of experience in a field service role Mechanical field.
- Has managed B2B and is aware of service metrics 2. Hands on experience of client
- Excellent oral and written communication skills. handling and team management
- Fluency in English is must with Hindi and/or 3. B2B and B2C service knowledge and telugu, Kannada, Tamil Customer centric approach
- Willing to work alone or with a team and flexible to travel across city/ region. 4. Has prior experience of managing big
- accounts or reputed clients

Excellent problem-solving abilities and inter personal skills. 5. Know multiple languages and can
- Must be flexible with off/work timings and ready to handle any situation work on Holiday’s, weekends as well. 6. Flexible to work In any shifts and
- Flexible for travelling and working in different result oriented locations as this role needs to manage Karnataka and with few International customers

**Salary**: From ₹19,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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