Ar Caller Us Medical Care 2-3 Years Experience

2 weeks ago

Bengaluru, India Graphx Solutions Full time

**Job Title: Medical Billing Patient Caller**

**Location: [Bangalore]**

**Reports to: [Supervisor/Manager]**

**Position Type: [Full-time]**

**Summary**:
**Responsibilities**:
**Patient Communication**:

- Contact patients via phone to discuss medical billing statements and provide explanations of charges.
- Answer patient inquiries regarding insurance coverage, co-pays, deductibles, and other billing-related matters.
- Provide information on available payment options and assist in setting up payment plans if necessary.

**Documentation and Record Keeping**:

- Maintain accurate and detailed records of patient interactions, including notes on discussions, agreements, and any follow-up actions required.
- Update patient accounts with relevant information obtained during calls.

**Insurance Verification**:

- Verify insurance information provided by patients and confirm coverage details.
- Coordinate with the billing department to ensure accurate processing of claims.

**Problem Resolution**:

- Address and resolve patient concerns, disputes, or discrepancies related to medical billing.
- Escalate complex issues to the appropriate department for further investigation and resolution.

**Compliance and Regulations**:

- Adhere to all relevant legal and regulatory guidelines governing patient billing and privacy (e.g., HIPAA).
- Stay up-to-date with industry changes and best practices in medical billing.

**Team Collaboration**:

- Collaborate with the billing team, healthcare providers, and other departments to facilitate smooth billing processes.

**Qualifications**:

- High school diploma or Any Degree.
- Proven experience in medical billing, healthcare administration, or related roles.
- Strong knowledge of medical terminology, billing codes (CPT, ICD-10), and insurance processes.
- Excellent communication and interpersonal skills.
- Empathetic and patient-centric approach to customer service.
- Proficiency in using medical billing software and basic computer skills.
- Attention to detail and accuracy in record-keeping.
- Ability to handle sensitive and confidential information with discretion.

**Working Conditions**:

- This role primarily involves phone-based interactions with patients.
- Standard office hours, although occasional flexibility may be required.

**Salary**: ₹8,913.79 - ₹28,901.64 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Speak with the employer**
+91 8095544994

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