IT Executive

**Key Responsibilities**:

- Diagnose and resolve hardware and software issues for end-users.
- Maintain and update documentation for troubleshooting processes and known issues.
- Escalate unresolved issues to the appropriate technical teams as needed.
- Provide guidance on IT policies, procedures, and best practices.
- Conduct follow-ups to ensure customer satisfaction and resolution of issues.
- Support IT projects and initiatives as assigned.

**Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in a helpdesk or technical support role.
- Familiarity with network troubleshooting and basic hardware components.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to work independently and as part of a team.

lar certifications.
- Knowledge of remote desktop support tools.

dify this template to match your organization's specific needs

**Job Types**: Full-time, Permanent

Pay: ₹9,657.24 - ₹36,654.80 per month

Shift:

- Day shift

Work Days:

- Monday to Friday

Work Location: In person