Seller Support Associate, Vendor

6 months ago


Hyderabad, India ADCI HYD 13 SEZ Full time

1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Education: Bachelor Degree in any discipline with 0-10 years of experience.
- Weekly Off: Rotational two
- consecutive day off (it is a 5-day working week with 2 consecutive days off. - During the first four months (Training & Transition) no unplanned leaves are allowed.
- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Hyderabad, TS, IND
- Education: Any Graduation (other than BE, BTech and MBA Freshers) - Language: English
- Experience within a customer service environment preferred.
- Committed seller advocate, drive process & tool improvements.
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills with a high degree of flexibility.
- Embrace change with flexibility and good grace.
- Demonstrate sense of urgency for contact response time in the face of variable workflow.
- Demonstrates effective communication, composure and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.



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