Executive - (I Connect) Line Operations

2 weeks ago

Gurgaon, India Indigo Airlines Full time

1.Manage iConnect mailbox
- Review and manage all cases (Issues, Concerns, Feedback, Queries, Requirements) received from Pilots and ensure closure.
- Assign cases amongst Managers as per base of the Pilot.

2. Manage Pilot Tracker
- Collect and format data from Fleet Supervisors and upload cases in tracker and get 'Happy' data uploaded (Bulk Upload) in tracker by IT team.
- Data collation & reporting.
- Work with IT team [internal / external (vendor)] for changes, upgrade & resolution of technical issues.
- Maintain and update pilots' assignment to each Fleet Supervisor pan India. Work with Fleet Supervisors requiring help with feedback (bulk) upload.
- Close cases in tracker.

3. Allocation of Leadership Pilots
- Assignment of pilots to Fleet Supervisors intra & inter bases.

4. Data Analysis
- Data collation and reporting on transportation.
- Review of audits done by Fleet Coordinators, Line Ops team members on cab. Raise the findings with Admin Transport team to get them resolved.

5. Pilot Interaction
- Interaction with Pilots at Dispatch offices (T2 & T3), Mails & Messages. Help them in resolving queries, issues, requirement & updates.

6. Manage Senior Captain Upgrade
- Check flying hours data of pilots to ensure they are meeting the Qualification Requirements (QRs) for upgrade.
- Review CA 39, logbook page(s), Employment Agreement for checking eligibility.

7. Transaction Tracker
- Data compilation of Upgrades, Downgrades, Salary Increments (ATR pilots), Base Relocations & Line Releases.

8. Maintaining Pilot Head Count Report
- Data Input, Maintenance, Updation & Reporting on Weekly, Monthly, Adhoc requirements received from leadership.

9. Maintaining Attrition Data
- Analyze the no. of attrition and the reason for exit.

10. Manage Pilot Contact List
- Data Input, Maintenance, Updation - Contact number, Base, Designation, Management / Leadership Designation, Official Mail ID, EGCA ID, Aircraft etc.

11. Manage Pilots Base Specific DL
- Shift mail ids of pilots due to permanent relocations / shift in base.
- Secondary IRR on Airbus & ATR base DLs.

12. Customer Care Feedback
- Investigation and closure of complaints and feedback received from the Passengers.

13. Manage and Updation of Dept Org chart
- Get changes made in Flight Ops Org Chart by IT team.

14. Maintain Task and Initiative for Leadership Pilots
- Data collation and reporting of Fleet Supervisor Initiatives, Task Assigned, CSR Activities & Task Force.

15. Manage Internal F&F Clearance
- Initiate mails to Line Ops team members for confirmation about submission of Company ID Card, AEP, iPad, Flight Bag & Uniform.

Job Specifications:

- Eduction: Graduation from a recognized University
- Proficiency in MS Office
- Good Communication Skills

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