Product Implementation Professional

3 weeks ago

Chennai, India Sutherland Full time

Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as Product implementation Professional. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Job Description**:
**Responsibilities**:

- **
Support the team**: Support projects and programs that are assigned; provide technical assistance in development of tools & solutions for deployment within various programs of Sutherland.
- ** Keep management updated**: Communicate to your peers and managers promptly as and when required.
- ** Enable the workforce**: Work on bug fixes/issues that arise in the production environment and resolve them at the earliest; test & understand new technologies
- ** Strengthen relationships**: Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations
- ** Help others**: Support service delivery in implementation of SUTHERLAND developed tools & solutions
- ** Education Requirements**: Bachelor’s degree or equivalent
- ** Experience Requirements**:2 to 3 years of experience in customer service, Technical support or any technology related implementations. Experience with a scripting language to create batch files, script files, etc. will be an added advantage.
- ** Certification Requirements**:Industry relevant certificates such as MCP, MCSA, N+, CCNA, CEH will be an added advantage.

**Qualifications**:
To succeed in this position, you must:

- Be a keen learner of technology
- Have a good understanding and working knowledge of Windows operating systems
- Have basics knowledge of Windows operating system troubleshooting
- Have good exposure to security space and knowledge of hardware
- Be reliable in following through with commitments and responsibilities
- Be creative and resourceful in finding effective solutions to problems and situations
- Have the ability to research on infections by lab work, industry expert coordination, third-party solution analysis, etc.
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have a good understanding of networking concepts, firewall, network communication paradigms, network protocols, etc.
- Have strong verbal and written communication skills; be able to communicate technical concepts in a clear, constructive, and professional manner to non-technical users

Additional Information

All your information will be kept confidential according to EEO guidelines.

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