Customer Care Executive

2 weeks ago


Calicut, India Bislap Business Solutions Full time

Key duties and responsibilities
- Resolving customer issues: Customer Care Executives are tasked with identifying and resolving customer problems or complaints in a timely and satisfactory manner. This may involve troubleshooting technical issues, processing returns or refunds, or escalating complex issues to higher levels of support.
- Providing product or service information: Customer Care Executives should possess comprehensive knowledge of the company's products or services to effectively address customer inquiries and provide accurate information.
- Maintaining customer records: Keeping detailed records of customer interactions, inquiries, complaints, and resolutions is essential for tracking customer issues and ensuring follow-up as needed.
- Handling escalated cases: Some customer issues may require escalation to higher levels of management or specialized departments within the organization. Customer Care Executives may be responsible for escalating such cases and ensuring they are resolved satisfactorily.
- Offering proactive assistance: Anticipating customer needs and offering proactive assistance or solutions can help enhance the overall customer experience and foster long-term customer loyalty.
- Upholding company policies and procedures: Customer Care Executives must adhere to company policies and procedures while interacting with customers and handling their inquiries or issues.
- Continuous improvement: Continuously seeking feedback from customers and identifying areas for improvement in products, services, or customer support processes is crucial for enhancing overall customer satisfaction.

**Job Types**: Full-time, Permanent

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9846599299



  • Calicut, India Candela Learnings Full time

    Answering phones and explaining the product and services offered by the company. - Contacting existing customers as well as prospective customers using scripts. - Obtaining customer information and other relevant data. - Asking questions to the customer and understanding their specifications. - Resolving queries and issues related to the products and...


  • Calicut, India Arrow Learnings Full time

    Answering phones and explaining the product and services offered by the company. - Contacting existing customers as well as prospective customers using scripts. - Obtaining customer information and other relevant data. - Asking questions to the customer and understanding their specifications. - Resolving queries and issues related to the products and...


  • Calicut, India DKH MOTORS LLP Full time

    As a Customer Care Executive in our Service Department, you will be at the forefront of delivering exceptional customer experiences. Your primary responsibility is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing support related to our products and services. **Responsibilities**: Customer Interaction: Respond promptly...


  • Calicut, India Le Marble Gallery Pvt Ltd (MG Group) Full time

    A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency. - The only aim is to ensure customer satisfaction by fulfilling their requirements. - Should be confident in troubleshooting any such emerging queries and maintaining high standards. -...


  • Calicut, India MYG Full time

    Qualification: Degree - Location: Calicut - 0 to 2 years experience in customer care - Initiate telephonic contact with existing and prospective clients in order to generate sales. - Superb verbal communication. - Responding to inquiries concerning things or the organization - Freshers also can apply **Job Types**: Full-time, Permanent, Fresher **Salary**:...

  • Customer Care

    4 weeks ago


    Calicut, India ALLIANCE Full time

    **CUSTEMER CARE** - _Salary: 12000_ - _Female_ - _têxtiles_ - _9 30 am to 7 pm_ - _Location: Kozhikode_ **Salary**: ₹12,000.00 per month Ability to commute/relocate: - Calicut, Kerala: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer service...


  • Calicut, India Alhind Tours and Travels pvt ltd Full time

    Requirements: - 1-2 years of ticketing experience - Preferably experience in B2C customer service Description: The Customer Care Agent at Alhind facilitates seamless communication between the company and its B2C client. They handle ticketing inquiries, resolve issues, and provide support, ensuring smooth travel experiences. Key Responsibilities: Ticketing...

  • Customer Care Agent

    4 weeks ago


    Calicut, India Alhind Tours and Travels pvt ltd Full time

    The Customer Care Agent at Alhind facilitates seamless communication between the company and its B2B clientele, primarily travel agencies. They handle ticketing inquiries, resolve issues, and provide support, ensuring smooth travel experiences. Key Responsibilities: Ticketing Assistance: - Assist with flight bookings, reservations, cancellations, and...


  • Calicut, India Bislap Business Solutions Full time

    Key Responsibilities: - Responding to Customer Inquiries: - Handle incoming customer inquiries promptly and professionally. - Listen attentively to customers' concerns and provide accurate information and solutions. - Utilize knowledge bases or resources to address customer questions effectively. - Problem Resolution: - Investigate and resolve customer...


  • Calicut, India Make Your Own Perfume (MYOP) LLP Full time

    Conducting customer satisfaction surveys to understand what areas of the company's services need improvements. - Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.- Dealing with customer issues and churning out an easy-to-follow solution. - Managing payment and delivery of customer...


  • Calicut, India National Institute of Medical Scribing Academy Full time

    Processing of enquiries received - Uploading the leads into ERP, regular follow-ups based on the scheduled date and updating status. - Sending mails, SMS and WhatsApp to interested students. - Call cold/warm leads (as provided) - Get students to walk-into the office - Daily reports to be sent to respective heads as per format - Counsel students (from all...


  • Calicut, India Arclif Inc Full time

    Helping customers to choose the right product / services for their requirements and budgets - Handling customer complaints and concerns in a timely manner - Informing customers about the upcoming deals - Interacting with customers to ensure end to end satisfaction. JOB SPECIFICATIONS - Any graduate who have good command over English language is preferred -...


  • Calicut, India WQA ASSESSMENTS & CERTIFICATIONS PVT LTD Full time

    Brand Promotion, Marketing & Sales, Customer Identification & Communication, Customer Support, Invoicing, Stock / Inventory Management etc **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass)...


  • Calicut, India SV Motors Full time

    MIS of sales, calling of customers, updating in software, coordinate delivery smoothly **Salary**: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Calicut, Kerala: Reliably commute or planning to relocate before...


  • Calicut, India Sree Vigneswara Motors Full time

    **demonstrating product features to customers, convert enquiry to sales, prepare necessary MIS** **Salary**: ₹10,000.00 - ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly bonus **Experience**: - sales: 1 year (preferred)


  • Calicut, India Copious Consult Private Limited Full time

    **Responsibilities** - Contact potential customers to inform them about a product or service using scripts (**Accommodation facility will be given by Company.)** Contact **:6282679922** **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹15,000.00 - ₹18,000.00 per month Application Question(s): - Can you start on 24th April?


  • Calicut, India HR SOLUTIONS AND AMITY PRODUCTS Full time

    Age : below : 26 Time : 10 am to 8pm Part time or full time Minimum 5hrs Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Calicut, Kerala: Reliably commute or planning to relocate before starting work (required) **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical...


  • Calicut, India APCO HYUNDAI Full time

    **Salary**: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Internet reimbursement Schedule: - Morning shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Calicut, Kozhikode - 673004, Kerala: Reliably commute or planning to relocate before starting work...


  • Calicut, India Bislap Business Solutions Full time

    **Receptionist Duties And Responsibilities** Depending on the size and style of the organisation, a receptionist’s specific responsibilities may vary, but their primary responsibility is to represent and speak for the business, ensuring that clients, customers, and workers are treated with dignity and professionalism. The essential duties and...


  • Calicut, India Minar fashion jewellery Full time

    1. build business by selling prospects and maintaining good relationship with customer. 2.Actively seek out new sales opportunities through social media,cold calling,networking. 3. maintain relationship with customer by having a good follow up inorder to close the deal. 4. maintain a database of customer interactions preferance and feedback for future...