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Cse (Customer Support Executive)

1 month ago

Gurugram Haryana, India Jobstop Solutions Pvt Ltd Full time

**Key Responsibilities**:

- Handle and resolve customer complaints in a timely and professional manner.
- Document and track complaints through to resolution, ensuring accuracy and completeness.
- Collaborate with internal teams to address and resolve customer issues.
- Maintain detailed records of customer interactions and solutions provided.
- Monitor and analyze complaint trends to identify areas for improvement.
- Provide exceptional customer service and maintain a customer-centric approach.
- Ensure compliance with company policies and procedures during complaint resolution.
- Prepare regular reports on complaint management and resolution rates.

**Qualifications**:

- Proven experience as a Customer Support Executive or in a similar role, with a focus on complaint management.
- Strong verbal and written communication skills.
- Excellent problem-solving and interpersonal skills.
- Ability to handle challenging situations with empathy and professionalism.
- Familiarity with CRM systems and complaint tracking tools.
- Strong organizational skills and attention to detail.
- Bachelor’s degree or equivalent in any discipline.

Pay: ₹450,000.00 - ₹500,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 2 years (preferred)
- ticketing: 2 years (preferred)

Work Location: In person