Security Supervisor- 3l

3 weeks ago

Thiruvananthapuram, India Air Arabia Full time

**Date**:06-Mar-2023**Company**:Air Arabia PJSC (G9)**Location**:Trivandrum, IN**Country**:IN**Job Purpose**
To manage and monitor the security functions encountered with Air Arabia daily operations in the respective station ensuring safety, security, and smooth workflow in line with Company’s policies and regulatory requirements.
- Employs technical and investigation skills to monitor security handling at check-in, baggage handling, and ramp handling areas and control passengers and aircraft searching to minimize risks and eliminate threats.

**Key Result Responsibilities**
- Assists the Airport Manager in monitoring the Operational and Security functions; ensures compliance of respective station’s handling agents with agreed “Security Measures and Standards” as per Air Arabia policies and procedures laid down in the stations’ operation manual.
- Monitors ramp, airside, check-in, and aircraft restricted and controlled zones ensuring they are safe, secured, and accessed by authorized personnel only.
- Controls access through verifying and checking airport passes, identification or/and travel documents of passengers, staff, and airport users to ensure eligibility and legality.
- Carries out necessary physical search on all personnel passing through the Restricted Zones using provided archway metal detectors; conducts manual body searching whenever necessary.
- Conducts thorough search on all items being carried into the aircraft including handbags using X-Ray and explosive trace equipment as well as manual search. Ensures no prohibited articles are taken into the Restricted Zone that may endanger aircraft, passengers, or crew.
- Responds to and assists the Airport Manager in handling AOG, emergencies, technical delays, disruptions and service recovery with utmost efficiency and control.
- Reports to the “Airport Manager” and Head Office all security incidents/accidents, acts according to approved procedures and completes the appropriate agreed documentation circulated earlier.
- Ensures all “Dangerous Goods” related incidents to respective local authorities and the headquarters immediately.
- Key Result Responsibilities - Continued
- Monitors adherence of handling agents to Company’s policies and procedures and to regulatory requirements; supports staff in providing efficient and safe passenger service and guides them in critical complex situations. Reports non-compliance to Airport Manager for corrective measures.
- Monitors the baggage handling system and traces lost luggage daily; resolves related customers’ complaints. Conducts necessary investigations to manage unattended luggage reports; compiles necessary reports and forwards to Airport Manager accordingly.
- Ensures security of the held baggage throughout the entire process, carries out necessary anti-sabotage checks for baggage prior to loading as per set standards.
- Escorts valuable cargo or items to ensure their security.
- Carries out SLPC (Single-Leaver Power Control) as required; ensure the safe guarding of aircraft on bay.
- Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and reports to Airport Manager any deficiencies; achieves target and provides excellent services.
- Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Security and Ground Operations are communicated to all relevant personnel.
- Monitors the GHAs, GSAs performance in terms of security measures; recommends enhancements and changes as necessary to ensure legality and protect Company’s interests.

**Qualifications (Academic, training, languages)**
- Higher diploma or equivalent in any discipline would be acceptable for this role.
- Basic Airport Safety and Security procedures trainings are a must; he/she must undergo refresher training to retrain qualified security staff status.
- “IATA Dangerous Goods Regulations” training or certificate is a must for this role.
- Has no previous criminal conviction.
- Be dynamic and physically fit; capable of handling people and heavy material when needed.
- Good Microsoft Office skills.
- Good written and verbal communication skills and reports writing.
- Good English Language, Arabic Language may be conditional for certain regions.

**Work Experience**
- 3 years of relevant working experience in Airlines/Aviation industry in a similar role handling security.
- Must have a minimum of 1years of experience in a supervisory role in a station with departure/arrival flights; experience with low cost airline is a plus.
- Good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies’ rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
- Experience in Cargo, Ramp, Dispatch, DGR, and Load Control is an added value.
- Experienced in monitoring service level agreements (SLAs) from security measures perspective.
- Capable for monitoring adhere

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