Global Business Support-de

2 weeks ago


Gurgaon, India Maruti Suzuki India Ltd Full time

Global Business Support - JD_GLBS

1.

JOB PURPOSE

Expansion of Dealer Management System and digital tools to Global Suzuki distributors.

3. PRINCIPAL ACCOUNTABILITIES

Automobile Business

1. Understand the business operation (Sales & Service) of automobile dealerships

2. Ability pitch the new digital system to overseas distributors

Training

3. Experience of imparting training to dealership staff using Dealer Management Systems

4. Implementation of the Dealer Management System at automobile dealerships

5. Development of the digital system training module

Distributorship Management

6. Ability to understand the compliance requirement of overseas distributors

7. Coordination with overseas distributors to understand their business requirements

8. Support and resolve the system operational issues of distributors

9. Implement any improvement/enhancement based on distributors’ feedback

10. Ability to observe weak areas and implement improvement plan(s) at automobile dealerships

11. Account management of the overseas distributors

System Development

12. Coordinate with IT consultant and develop digital system for distributors

4. MAJOR CHALLENGES
- Understanding of the business requirements of overseas distributor(s) and suggest improvements.
- Meeting individual requirement of the distributors.

5. DECISIONS
- Create feasible enhancement solutions for the digital systems to facilitate customer satisfaction and customer retention.

6. INTERACTIONS

Internal Clients

Roles you need to interact with inside the organization to enable success in your day to day work
- Business Team SPOC - To understand business requirements and coordinate with various departments to meet compliance and regulations.

**External Clients**:
Roles you need to interact with outside the organization to enable success in your day to day work

**- Vendors/Partners**: To understand the capability of partners for fulfilling the business and system requirements needed for successful development and implementation of digital enhancements.

7. SKILLS AND KNOWLEDGE

(State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent).

Educational Qualifications

a) Qualifications

**- Minimum Qualification**: B.E. or B. Tech. and MBA (Strategy/OM/Marketing/Systems & IT/GM/Business Analytics)

b) Work Experience
- 3 years of minimum work experience
- 6 years of maximum work experience

8. PRIMARY BEHAVIORAL COMPETENCIES

Business Acumen

Problem Solving

Critical Thinking

Analytical Skills

9. SECONDAY BEHAVIORAL COMPETENCIES

Collaboration

Communication

Negotiations

Stakeholder Management

10. 1 PRIMARY TECHNICAL COMPETENCIES

Market Research

Design Thinking

Financial Modeling

Project Management tools (JIRA, Confluence, MIRO)

11. SECONDARY TECHNICAL COMPETENCIES (Foundational)

**MS Office**: Excel, PowerPoint



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