Rco Investigator

1 month ago

Bengaluru, India ADCI - BLR 14 SEZ Full time

1+ years of customer service experience
Speak, write, and read English.
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in payments or e-commerce

Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?
Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent German & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate.

Key job responsibilities
- Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
- Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
- Achieve weekly productivity and quality standards for investigations.
- Experienced in the internet space and capable of succeeding in a fast-paced team environment.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

Basic qualifications
- Excellent written and spoken German & English skills and an ability to compose grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills
- Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong organizational skills
- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
- Demonstrated ability to exceed expectations with regard to performance and individual contribution
- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
- Ability to maintain high levels of confidentiality and data security standards
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Passionate commitment to Amazon's emergence as the world's most customer-centric company

Virtual Location - KA

2+ years of customer service experience
German language is required.

  • Global advisor Program Manager, RCO Global Advisor Program

    4 weeks ago

    Bengaluru, India ADCI - Karnataka Full time

    Are you passionate about improving the quality of our compliance and seller experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives business growth while protecting Amazon’s Selling Partner experience?Risk & Compliance (R&C) Global Advisor Program (GAP) in...

  • Manager Investigations, KYC

    2 weeks ago

    Bengaluru, India ADCI - Karnataka - A66 Full time

    Are you curious about where your career in operations might take you?Amazon is looking for an experienced Manager with a passion for learning and investigations to lead a team of investigators in remote Work set up in the designated states: Telangana, Karnataka, Andhra Pradesh, Tamil Nadu, Uttar Pradesh, West Bengal, Kerala, Rajasthan, Maharashtra, Punjab &...

  • Manager Investigations, KYC

    2 weeks ago

    Bengaluru, India ADCI - Karnataka - A66 Full time

    Are you curious about where your career in operations might take you?Amazon is looking for an experienced Manager with a passion for learning and investigations to lead a team of investigators in remote Work set up in the designated states: Telangana, Karnataka, Andhra Pradesh, Tamil Nadu, Uttar Pradesh, West Bengal, Kerala, Rajasthan, Maharashtra, Punjab &...

  • RCO Manager I Investigations, Manager I

    2 months ago

    Bengaluru, India ADCI - Karnataka Full time

    1. What is CTPS? Our mission in Customer Trust and Partner Support (CTPS) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers. We focus on...

  • RCO Manager I Investigations, Manager I

    1 month ago

    Bengaluru, India ADCI - Karnataka Full time

    1. What is CTPS?Our mission in Customer Trust and Partner Support (CTPS) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers. We focus on...

  • Executive – Compliance Support

    2 months ago

    Bengaluru, India First Advantage Full time

    Job Info Why First Advantage Position Description Summary: Assist Regional Compliance Officer in : (a). Ongoing compliance with all internal and external policies, laws and regulatory constructs covering international data, privacy and related security law and region specific information security protocols related to company’s business service delivery...

  • RCO Manager II Escalations, R&C Escalations

    1 month ago

    Bengaluru, India ADCI - Karnataka Full time

    At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by...

  • RCO Manager II Escalations, R&C Escalations

    2 months ago

    Bengaluru, India ADCI - Karnataka Full time

    At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by...

  • Manager II, Registrations and Compliance, Repeat Contact Management

    1 month ago

    Bengaluru, India ADCI - BLR 14 SEZ Full time

    At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a dynamic, innovative environment, this is your chance to make history by joining Repeat Contact...

  • RCO Escalations Process Mgr, R&C Escalations

    2 months ago

    Bengaluru, India ADCI - Karnataka Full time

    At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. If you are considering taking your career to the next level and would like to work in a fast-paced, innovative environment, this is your chance to make history by joining Amazon’s...