Designer: Visual Design

1 month ago

Chennai, India IBM Full time

**Introduction**
Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on

**Your Role and Responsibilities**
- As part of a multi-disciplinary team, you’ll tackle complex, business challenges alongside other builders and thinkers from different backgrounds in AI, IoT and robotics, quantum and blockchain.
- You will undertake research with a range of end users to better understand their needs, and their relationship with the various factors that influence their environment.
- You are a quick learner, enthusiastic, detail-oriented and collaborative—join a team that’s helping to bring human-centred design to the world’s most vital industries

Your primary responsibilities include:

- Join a high performing product squad and be responsible for the User across all stages of the operating model and organisational design of the new service, ultimately ensuring there is 'no bias’ in end user experience
- Co-lead the implementation and facilitation of client workshops and participating in client-facing presentations.
- Create user focused strategies, innovations, solutions and experiences and the user testing and validation of these, considering usability, sustainability, and appropriate visual and verbal articulation in line with Design Language System and Brand guidelines
- Leverage IBM Subject Matter Experts knowledge and thought leadership to appreciate domain expertise.
- Oversee the service design process to ensure the squad adheres to the research findings and help remove 'bias' in design

**Required Technical and Professional Expertise**
- As a Service Designer, planning, conducting, and mapping the current state of various platforms including the workflows, tasks, and the customer and employee needs - ideally in a start-up environment or other comparable exposure
- Gathering and evaluating user requirements, in collaboration with product managers and engineers to deliver intuitive and human-centred solutions
- Ability to design and conduct user testing and concept validation i.e., identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users
- Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights for clients to help them understand how to achieve their business goals and objectives

**Preferred Technical and Professional Expertise**
- Ability to drive digital service design activities on projects, including collaborative workshops, brainstorming, co-design activities within the team, as well as with clients and project partners.
- Resilience under pressure and against deadlines.
- Self-starting attitude and an open outlook.
- Awareness of current trends in business, design, and technology.
- Strong written and verbal communication skills, as well as presentation skills to make outstanding pitches.
- Responsibilities Translate concepts into user flows, wireframes, mock-ups, and prototypes that lead to intuitive user Preferred.

**About Business Unit**

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critica

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