Pd - Stp

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

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- Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided_
- Responsibilities_
- _Process purchase requisition and supplier-set up_
- _Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken_
- _Develops communication between customers to have a smooth transaction_
- _Ability to perform and resolve query of a customer to build a better relationship_
- _Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes_
- _Follow up with requesters/co-functional teams to provide quicker resolutions_
- _Follow up with Suppliers/Vendors wherever required_
- _Provide periodic updates to users/impacted parties on the status of the ticket/issue raised_
- _Transfer/Raise inquiries to appropriate teams for resolution_
- Qualifications we seek in you_
- Minimum qualifications_
- _Graduation in Commerce (B.Com)_
- _Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable_
- _Excellent Communication Skills - Written and Spoken_
- _Customer Management Skills_
- _End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)_
- Preferred qualifications_
- _Proficient with MS Excel_
- _Understanding of Procurement/Supplier Set-up Concepts_
- _Familiarity with WorkDay and Coupa will be an added advantage_

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Job_**_Process Developer_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jun 4, 2024, 7:38:42 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_