Deskside Technician 1

2 weeks ago

Pune, India Stefanini, Inc Full time

**Who we are**

**What will you do?**
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network

**What do you need to succeed?**
- 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- VPN experience.
- Experience with basic hardware printer support
- Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

**What you"ll get**
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

**Why we"re different**
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.

**Take a look for yourself**

Here's one of our own, talking about the culture, space and growth opportunities:
***

**Job description**

**Role Name** : IT Asset Coordinator

**Roles and responsibilities**:
? Assisting in the preparation and updating Assets.

? Experience in asset allocation and DE allocation process.

? Assist in the preparation of various periodic reports including strategic plans, asset management reports.

? Provide decision-making support to the management team regarding ongoing performance of the Assets.

? Accountable for client requests and insure timely responses.

? Assists the team during the acquisition and disposition of assets by serving to all parties involved in the process to coordinate smooth flow of files and information

? Prepare Monthly weekly reports.

? Should be strong in Excel are MIS report preparation.

**Skill Set**:
? 1 to 2 years of hands on experience in IT infra

? Hands on in allocation and de-allocation of IT assets

? Experience in IMAC, IT asset Management tool

? Knowledge in IT asset code creation.

? Very familiar in IT Asset dispatching, Tracking, and IT Asset inventory management

? Good in vendor coordination

? Good in MIS and Reporting

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