Privacy Incident Response Handler and Privacy

1 month ago

Mumbai Maharashtra, India WTW Full time

Privacy Incident Response Handler and Privacy Administrator
- Mumbai, IN

February 23, 2024

**Summary of Role**

1. a. Works as part of the Privacy/Legal Team, providing management support on certain reported fraud-related incidents, ensuring that requisite teams are engaged on an incident and following up where necessary to ensure that all appropriate steps are followed. This will include intake and triage, end-to-end coordination and management of reported security incidents throughout the life cycle of an incident.
b. Provide operational support for the incident process, including escalation of incidents where a response is required within a specified timeframe;
c. Provide input of incident details to designated IT systems. Produce periodic and ad-hoc reports for the use of the team
The role interacts directly with users from our business, and liaise with specialist teams such as legal, privacy, business information security officers, and cyber major incident response where needed to resolve incidents. The role is not a hands-on technical cyber security role, but you will be interacting on a daily basis with specialist teams.

Responsibility:
1. Receive and provide triage reports for security incidents from across the business including:
a. Making a record of the incident and undertake triage to determine the severity of the incident
b. Coordinate the Legal Lead engagement of the incident, as well as engagement of any other known stakeholders (such as Treasury, HR, etc), including scheduling calls, issuing, and tracking actions, collection of evidence
c. Provide timely escalation of severe incidents or non-compliance to agreed SLAs for incident progression
d. Identify underlying trends through the production of reports, and potential control gaps
e. Ensure all incident handling and response best practices, guidelines and standards are followed
f. Ensure accurate and clear communication with all stakeholders
g. Ensure the timely production of reports for the team, using Excel and PowerBI software tools

2. Provide administrative support for the Privacy function software platform, OneTrust:
a. Maintain control of privilege access of users to the software environment
b. Review and maintain the WTW organization structure used by the software
c. Review and maintain the folder structure within the modules, to effectively control access to the relevant data files for users
d. Provide timely escalation of active tasks to ensure their completion, including but not limited to DPIAs, Notices and Cookie implementations, assessments, etc.
e. Ensure reports are generated for the team, from within the OneTrust environment.
- Demonstrable track record of:

- Working with other teams and disciplines towards a common goal

- Problem solving and maintaining SLAs in a highly available environment
- Working to deadlines and maintaining a high degree of organization to your work
- Highly computer literate
- Communicating clearly
- Beneficial but not essential:

- An understanding of Cyber Security
- An understanding of privacy regulations (e.g., GDPR, CCPA and other U.S. and global privacy laws)
- Beneficial qualifications include:

- BSc or equivalent experience in an Information Security field
- Privacy certification(s)
** Experience: 1-3years**
**Job Location - Vikhroli

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