Trainer Ii

Job Title:
Trainer II

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role & Key Responsibilities: -**
- Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
- Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Prepare and present training materials through classroom learning, hands on demonstrations and supporting activities
- Accountable for achieving individual training performance metrics
- Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards
- Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
- May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including: computer-based training, interactive classroom training and written job aids
- Measure the effectiveness of training programs using various feedback methods - focus groups, interviews and surveys that will lead to enhancement of training resources and programs based on results of evaluation
- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes and procedures
- ** Key Skills and knowledge-**:

- Minimum 3 years of work experience in a relevant voice process. Should be from premium contact centres.
- Minimum 1 year Ecommerce/Sales experience is required as a trainer.
- Certified trainer from any renowned organization.
- Excellent English and Hindi communication skills.

**Education: -**
- Graduate.

Disclaimer:

**Location**:
IND Vadodara - Alembic Building II BARODA

Language Requirements:
Time Type:
Full time
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