Tele Caller Executive

2 weeks ago


Madhapur Hyderabad Telangana, India Country Chicken Co Pvt ltd Full time

Job Description: Telecaller Executive

Position: Telecaller Executive

Location: madhapur - hyderabad

**Responsibilities**:

- Make outbound calls to potential customers and clients.
- Handle incoming calls from customers regarding sales inquiries, feedback, grievances, and delivery coordination.
- Coordinate with the sales team to ensure smooth communication and follow-up with leads.
- Process refunds and returns as per company policies.
- Maintain a high level of professionalism and customer service during all interactions.
- Ensure office presence during scheduled shifts, which may include weekends (Saturday and Sunday) and early morning shifts starting from 6 am.
- Fluent in Telugu, Hindi, and English languages to effectively communicate with customers and clients.
- Demonstrate a proactive approach in resolving customer queries and issues to ensure customer satisfaction.
- Maintain accurate records of interactions with customers and update relevant information in the system.
- Collaborate with the team to achieve sales targets and objectives.

Qualifications:

- Previous experience in a customer service or telecalling role preferred.
- Basic computer knowledge, including proficiency in Excel and internet usage.
- Excellent communication skills in Telugu, Hindi, and English languages.
- Strong interpersonal skills and the ability to work effectively in a team environment.
- Ability to handle multiple tasks simultaneously and prioritize workload effectively.
- Flexibility to work weekends (Saturday and Sunday) and early morning shifts.
- Ability to handle sales inquiries, feedback calls, grievances, and delivery coordination efficiently.
- Strong problem-solving skills and a customer-centric approach.

**Job Types**: Full-time, Fresher

Pay: ₹8,086.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Evening shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (required)
- tele sales: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 09/05/2024
Expected Start Date: 10/05/2024



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