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Sales Coordinator
3 weeks ago
**Job Title**:Sales and Operations Coordinator**
**Job Overview**:
As an Operations Coordinator at a travel agency, you will play a crucial role in managing the logístical aspects of travel arrangements, ensuring excellent customer service, and maintaining efficient internal processes. You will work closely with our branch offices, clients, and various suppliers to coordinate travel plans effectively.
Key Responsibilities:
**Inter Office Communication**:
Communicate with branch offices to understand their travel needs, preferences, and expectations.
Provide travel recommendations, itineraries, and options tailored to clients' interests and budgets.
Address client inquiries and concerns promptly and professionally. Maintaining bookings centrally.
**Booking and Reservations**:
Make flight, hotel, car rental, cruise, and other travel reservations on behalf of branch offices.
Coordinate with airlines, hotels, and other service providers to confirm bookings and resolve booking issues.
Ensure accuracy in reservations, including travel dates, times, and passenger information.
**Documentation and Compliance**:
Prepare and review travel documents, including tickets, visas, passports, and travel insurance.
Ensure compliance with international and domestic travel regulations and requirements.
**Logistics Management**:
Organize transportation to and from airports, hotels, and other destinations. Travel Kit Management.
Arrange airport transfers, ground transportation, and tours as needed.
Manage group bookings for corporate or leisure travel.
**Supplier Relations**:
Develop and maintain relationships with airline representatives, hotels, and other travel suppliers.
Negotiate rates and contracts to secure favourable deals for clients.
**Financial Management**:
Prepare invoices, quotes, and payment details for clients.
Monitor and manage financial transactions, including deposits, payments, and refunds.
Keep accurate records of expenses and revenue.
**Emergency Support**:
Provide assistance to clients during travel disruptions, flight cancellations, or emergencies.
Collaborate with clients and suppliers to arrange alternative travel plans.
**Quality Control**:
Ensure that travel arrangements meet quality standards and align with clients' expectations.
Gather feedback from clients to improve services and address issues.
**Technology and Tools**:
Utilize travel booking software and reservation systems to streamline processes.
Stay updated on industry trends and technological advancements.
**Qualifications**:
Bachelor's degree in hospitality, tourism, or a related field is preferred.
Previous experience in travel agency operations or a similar role is advantageous.
Strong knowledge of travel industry regulations, geography, and popular travel destinations.
Excellent communication, negotiation, and customer service skills.
Detail-oriented with strong organizational and time-management abilities.
Proficiency in travel booking software and reservation systems.
Problem-solving skills and the ability to handle unexpected challenges.
Multilingual skills can be a valuable asset, especially in agencies serving international clients.
Working in operations within a travel agency can be dynamic and rewarding, as it involves helping clients create memorable travel experiences while managing the logístical intricacies of their journeys.
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Shift:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
Ability to Commute:
- Jaipur, Rajasthan (required)
Ability to Relocate:
- Jaipur, Rajasthan: Relocate before starting work (required)
**Speak with the employer**
+91 9784011882
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