Telecaller

4 days ago


Andheri Mumbai Maharashtra, India Columbus Academy Pvt Ltd Full time

We are seeking a dedicated and persuasive Telecaller to connect with potential students, explain the various courses and programs offered, and drive walk-ins and admissions. You will be responsible for contacting student leads, addressing their queries, and scheduling counseling sessions to facilitate higher enrollment rates.

**Key Responsibilities**:

- Make outbound calls to student leads generated through various channels (website, social media, campaigns, etc.).
- Provide detailed information about the institution’s courses, admissions process, and facilities.
- Understand the needs and aspirations of prospective students and suggest suitable programs.
- Convince students to visit the campus or attend online counseling sessions.
- Schedule appointments for walk-ins, counseling sessions, or virtual consultations.
- Follow up with leads to encourage course enrollment and provide updates on admission deadlines.
- Maintain accurate records of student interactions and follow-up actions in the CRM system.
- Collaborate with the admissions team to ensure smooth transitions from inquiry to admission.
- Meet or exceed daily/weekly/monthly walk-in and admission targets.
- Provide timely feedback to management on lead quality and student responses.

**Skills and Qualifications**:

- Excellent verbal communication skills in [English/Regional language].
- Proven experience in telecalling or student counseling in the education sector.
- Strong persuasive skills to convert inquiries into walk-ins and admissions.
- Ability to build rapport with students and understand their academic goals.
- Knowledge of various education programs (Animation, VFX, Data Science, Digital Marketing, etc.).
- Proficiency in using CRM software for lead tracking and follow-ups.
- Ability to handle objections and provide solutions effectively.
- Goal-oriented, with a passion for helping students achieve their academic objectives.

**Education**:

- Bachelor’s degree in any field (preferably in marketing, communications, or education-related areas).

**Job Types**: Full-time, Fresher, Internship

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


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