International Voice Process Assoiciate

6 months ago


Hyderabad, India Prominent Scientific Private Limited Full time

**International Voice Process Assoiciate**

**overview**:We are seeking a skilled and motivated individual to join our team as a US Voice Process Associate. The role primarily involves handling inbound and outbound calls to assist customers with inquiries, provide information, resolve issues, and ensure exceptional customer service.

**Responsibilities**:

- Manage incoming calls in a professional and courteous manner, addressing customer inquiries and concerns effectively.
- Make outbound calls to follow up on customer issues, conduct surveys, or provide information as necessary.
- Navigate computer systems to accurately document customer interactions and update information.
- Collaborate with other team members and departments to resolve complex customer issues.
- Meet or exceed daily/weekly/monthly performance metrics, including call handling times, quality scores, and customer satisfaction ratings.
- Adhere to company policies, procedures, and compliance guidelines during customer interactions.
- Continuously develop product knowledge and stay updated on company offerings to provide accurate information to customers.

**Salary**: ₹8,086.00 - ₹46,817.21 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus
- Shift allowance

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 7816031373



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