Customer Service Assistant

2 months ago

Electronic City Bengaluru Karnataka, India Mosahay associate pvt ltd Full time

Required skills and qualifications:
Strong written and verbal communication skills with neutral Indian Accent.

Ability to communicate calmly and diplomatically with patients & co-workers.

Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.

Proficient in customer service

Active listening and comprehension skills

Strong customer service skills.

Ability to build positive relationships with patients.

Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:
Handling the calls with good communication skills professionally. Can speak fluently in Assamese, Gujarati, Marathi, Bengali & Hindi and English languages as per region.

Language Combination required: English + Guajarati or English + Bengali or Eng + Assamese or Eng + Marathi

Exceptional phone manner

Patient centric and Excellent interpersonal and communication skills

Be a self-starter with attention to detail.

Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail

Log in hours (Total hours 9:00:00 hrs. & Production hours - 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.

Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)

100% documentation

Quality & AHT to be maintained as per process requirement

Always be updated with the Process knowledge & daily updates

Should take initiatives & be flexible for the changes.

Employment Type: Permanent.

Process: Multilingual support for a Healthcare project

Educational mandate: any HSC / Graduate / Postgraduate can apply.

Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.\

Working days: 6 with 1 day rotational off.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.81 - ₹21,000.36 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Bengali (required)

Work Location: In person

Expected Start Date: 16/09/2024

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