Regional Recruitment Support Officer

5 months ago

Delhi Delhi, India UP Education Full time

Bring forth your unique ideas in a nurturing and open-minded team
- Flexibility to WFH
- Ongoing support to your professional development

**Who we are**:UP Education is a leading Australasian dual-sector education group, delivering foundation, vocational and higher education to domestic and international students. At UP Education, we are on a mission: to elevate and empower students to unlock their potential. We are known for our agility, and responsiveness to the changing world.

We believe learning should be defined by the exceptional and at UP Education we have an ongoing commitment to the development of our staff.

**About the role**:
As a Regional Recruitment Support Officer you will achieve student enrolment and profit goals for their portfolio of Agents, Partner Institutions and Sponsors across all the product portfolio in East Asia & Rest Of World. Reporting to the Regional Sales Director, you will manage a team of Regional Recruitment Support Officers. Your responsibilities will include the following:

- Contact offer holders and agents responsible for them to provide accurate, relevant, and compelling information to support conversion
- Ensure excellent standards of customer service
- Conversion of students from ‘offered’ to ‘confirmed’ stage and supporting student retention once enrolled
- Provide support to Regional Managers with agent management including occasional attendance at events.
- Support coordination of pre arrival, orientation and any necessary follow up post enrolment.

**About you**:
You will describe yourself as a self-motivated person and a team player who can organise their own workload and cope with simultaneous demands. Innovative thinking and proactive work habits inclusive of an eye for detail and recommendations for improvements.

To be successful in this role, you must have fluency in language/s required to operate in the China & NZ onshore market. You will also have the ability to work to tight deadlines, changing priorities, on own initiative and to take responsibility for decisions and outcomes. You must also have:

- A Bachelor’s/tertiary degree level qualification and/or customer service experience
- High-level interpersonal communication skills inclusive of writing and verbal communication
- Administrative experience in a multi-cultural environment
- Knowledge of International Education Services Industry and overseas education systems.
- A flexible attitude to work including a willingness rearrange working hours to covert weekends and evenings in support of events is preferred but not essential.

**Why work with us?**
- Learn from a diverse group of exceptional marketers with a wide array of skills
- Competitive salary
- Meaningful brands and a rewarding opportunity to guide students into their educational journey
- The freedom to work remotely
- We value individuality and welcome your ideas and voice
- Gain insight into the broader business by collaborating with core stakeholders
- Join a team dedicated to propelling your career while embracing exciting challenges
- 3-week Xmas close-down period to relax and enjoy the summer with family and friends

**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.**

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