Modern Workplace Solutions Architect

2 months ago

Bengaluru Karnataka, India Black Box Full time

Key Responsibilities:

- Serve as the technical expert and architect for Microsoft 365 solutions during the sales process.
- Serve as the technical expert and architect for Microsoft Teams Voice, Zoom, Cisco Webex, solutions during the sales process.
- Serve as an industry expert on agentless services desk, global field services, and various avenues of digital remote support.
- Familiartiy with XLA, Digital Employee Experience (DEX)
- Collaborate with the sales team to identify customer needs and develop tailored solutions that meet their requirements.
- Conduct in-depth technical presentations and demonstrations to prospective clients, showcasing the capabilities and benefits of Digital Workplace.
- Design and propose comprehensive digital workplace architectures, including call flows, integration points, and migration strategies.
- Provide technical guidance and support to clients throughout the sales cycle, from initial consultation to post-sales implementation.
- Develop and maintain strong relationships with clients, acting as a trusted advisor and advocate for their solution needs.
- Stay up-to-date with the latest trends and developments in related technologies.
- Collaborate with internal teams to create and maintain technical documentation, best practices, and solution templates.Participate in industry events, conferences, and webinars to promote our voice solutions and engage with potential clients.

Qualifications:

- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
- Proven experience as a Sales Engineer, Solutions Architect, or similar role, with a focus on Microsoft Teams Voice.
- In-depth knowledge of Microsoft Teams Voice, including Direct Routing, Phone System, Calling Plans, and related technologies.
- Strong understanding of voice networking concepts, SIP, PSTN, SBCs, and VoIP.
- Proven experience as a Sales Engineer, Solutions Architect, or similar role, with a focus on Microsoft 365.
- In-depth knowledge of Microsoft 365 services, including Office 365, Teams, SharePoint, OneDrive, and Entra ID, Nexthink, Avepoint, Nerdio or similar, Azure DevOps, ServiceNow, Various Chatbot and Voice AI tools.
- Strong understanding of cloud computing concepts, identity and access management, and security best practices.
- Excellent presentation and communication skills, with the ability to convey complex technical concepts to non-technical audiences.
- Demonstrated ability to design and architect scalable and reliable voice solutions.
- Experience with customer-facing roles, providing technical consultation and support.
- Relevant certifications, such as Microsoft Certified: Teams Voice Engineer Expert, are highly desirable.Strong problem-solving skills and the ability to work independently and collaboratively in a fast-paced environment.

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