Customer Relation Executive
2 months ago
**Title - CRM (Voice Process)**
**Location - Gurugram (Onsite)**
**About**:
In this role, you will be responsible for processing customer/driver inquiries and requests through our voice channels. You will use your excellent communication and problem-solving skills to ensure customer satisfaction while upholding our high standards of accuracy and efficiency.
**Responsibilities**:
- Call driver/customer to answer their concerns and problem.
- Process customer/driver requests related to logistics services (e.g., order tracking, shipment inquiries, scheduling deliveries).
- Provide accurate and clear information to driver's.
- Troubleshoot basic driver issues and escalate complex situations when needed.
- Maintain detailed records of driver interactions.
- Adhere to company policies and procedures.
- Contribute to a positive and efficient work environment.
- Required excel skills.
**Qualifications**:
- 0-1 year of experience in a customer service or voice process environment (a plus, but not required).
- Strong verbal (Hindi) and written communication skills.
- Excellent active listening skills.
- Ability to learn quickly and adapt to new processes.
- A positive attitude and a willingness to learn.
- Ability to work independently and as part of a team.
- A clear and pleasant speaking voice.
**Job Types**: Full-time, Permanent
Pay: ₹8,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Work Location: In person
Expected Start Date: 14/05/2024
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