Customer Relation Executive

2 months ago


Gurugram Haryana, India XP India Pvt Ltd Full time

**Title - CRM (Voice Process)**
**Location - Gurugram (Onsite)**

**About**:
In this role, you will be responsible for processing customer/driver inquiries and requests through our voice channels. You will use your excellent communication and problem-solving skills to ensure customer satisfaction while upholding our high standards of accuracy and efficiency.

**Responsibilities**:

- Call driver/customer to answer their concerns and problem.
- Process customer/driver requests related to logistics services (e.g., order tracking, shipment inquiries, scheduling deliveries).
- Provide accurate and clear information to driver's.
- Troubleshoot basic driver issues and escalate complex situations when needed.
- Maintain detailed records of driver interactions.
- Adhere to company policies and procedures.
- Contribute to a positive and efficient work environment.
- Required excel skills.

**Qualifications**:

- 0-1 year of experience in a customer service or voice process environment (a plus, but not required).
- Strong verbal (Hindi) and written communication skills.
- Excellent active listening skills.
- Ability to learn quickly and adapt to new processes.
- A positive attitude and a willingness to learn.
- Ability to work independently and as part of a team.
- A clear and pleasant speaking voice.

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

Expected Start Date: 14/05/2024



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