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Customer Care Executive
2 weeks ago
We are looking for a Customer Care Assistant/Admin at Besant Nagar, Chennai.
- **Freshers are welcome with Good communication in English.**:
- Looking quick learner with creative technique.
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Reporting to Manager and providing support to team
- Having experience in Admin/recruitment as an added advantage
**Education**:
- Bachelor's (preferred)
**Experience**:
- relevant: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Expected Start Date: 18/06/2024
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