Client Servicing Executive

3 months ago


Vikhroli Mumbai Maharashtra, India Internet and Mobile Associations of India Full time

Key goal of this role is to ensure utmost accuracy and completeness of client servicing and 100% recovery of membership renewal fees.

1. Sales Data Analysis to provide insights into sales productivity & weekly forecast

2. CRM Data Hygiene & Compliance check to ensure data accuracy, Monitoring CRM activity; Fixing Broken Data & Clean Ups

3. Cultivating solid relationships with clients through the provision of exceptional after-sales service.

4. Creating a positive onboarding experience for new clients.

6. Identifying ways to overcome clients' initial dislike

7. Maintaining an accurate record of all existing and potential clients

8. Responding to client inquiries in a timely and professional manner

9. Interface with Finance and Legal as needed (i.e., revenue recognition)

10. Upselling of Existing membership

11. Cross-selling other IAMAI services like conferences/roundtables to existing members

What you’ll bring:

- 1-2 years of Experience in Client Servicing, Sales data handling, Data Analysis
- Good Excel & Power point skills
- Excellent Communication skills
- Having SalesForce CRM experience is preferred

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7796397402



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