Hostess

6 months ago


Pune Maharashtra, India aavik Consultex Pvt Ltd Full time

Duties and Responsibilities:
1. Greet guests in a friendly and professional manner.

2. Seat guests at the appropriate tables as per the organized seating chart.

3. Ensure guests are seated in an order that does not overload a particular server.

4. Maintain, update and display the lunch buffet name tags.

5. Provide guests with menus.

6. Communicate with all guest to ensure quality satisfaction with both food and service.

7. Respond appropriately to customer complaints and bring any issues to the attention of a manager.

8. Perform marketing and other promotional services.

9. Clean, clear and set tables as required.

10. Participate in end of shift side duties.

11. Excellent customer care to the public. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

12. Exceptional communication and positive representation of the organization to customers and other external parties. This includes verbal and written communications.

13. Establish and maintain constructive and cooperative working relationships with others. Participate in a team orientated work environment.

14. Identify relevant information by categorizing, estimating, and detecting changes in circumstances or events.

15. Assess the value, and importance of customer needs to maintain a high standard of quality.

16. Observe and obtain information needed to enhance the overall quality of service from all relevant sources.

17. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

18. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.

19. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

20. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other team members.

21. Ensure adherence to quality expectations and standards.

22. Perform other reasonable job duties as requested by Supervisors.

PERSONAL QUALITIES
- Friendly, helpful, polite and genuine
- Honest, hardworking and reliable
- Able to remain calm under pressure
- Quick and efficient
- Tactful and diplomatic
- Confident and attentive
- Able to motivate staff
- Has a good memory
- Has a pleasant personality and cheerful disposition
- Customer-centric and accommodating to patron requests
- Has excellent oral communication and interpersonal skills
- Must possess a positive attitude and work well with other team members
- Be able to communicate and understand the predominant language(s) of our guests
- Must be able to work unsupervised
- Must have the ability to operate a point-of-sale system
- Be able to work in a standing position for long periods of time
- Be willing to follow direction and ask questions for clarification if needed
- Be able to work in a fast paced restaurant environment

**Salary**: ₹25,000.00 - ₹27,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Fixed shift

Supplemental pay types:

- Performance bonus

Work Location: In person


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