Hindi Customer Service

3 weeks ago


Mathura, India Ozatvn Tech Solution Full time

Ozatvn Tech Solution, a leading Information Technology and Services company, is seeking a Hindi Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service to our Hindi-speaking clients. As a key member of our team, you will play a critical role in ensuring customer satisfaction, handling inquiries and resolving complaints.

**Responsibilities**:

- Manage incoming calls from Hindi-speaking clients and provide assistance on their inquiries and concerns.
- Resolve customer complaints and ensure timely follow-up until the issue is fully resolved.
- Build and maintain good relationships with clients through excellent customer service.
- Process client requests and update customer accounts with accurate information.
- Collaborate with other departments to ensure that customer needs are met in a timely and efficient manner.
- Assist in the creation and implementation of customer satisfaction surveys or other measures to improve customer experience.

**Requirements**:

- Fluent in Hindi and English, both written and spoken.
- At least 1 year of customer service experience, preferably in a corporate setting.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize and manage time effectively.
- Strong problem-solving skills and a keen attention to detail.
- Ability to work independently and in a team-oriented environment.

Contact HRManager8273864300



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