Customer Support Executive

2 months ago


Pune, India Ugaoo Agritech Pvt Ltd Full time

**Responsibilities**:

- Answer incoming customer phone calls and take appropriate action for each call/Escalate/Follow up with customer were necessary.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Input data into the company computer platform to keep each customer record updated.
- Strong problem-solving abilities along with Strong multitasking and time management/Excellent interpersonal communication skills
- Provide comprehensive and accurate information on product features, order status, and provide post-sales handholding
- Address customer complaints with empathy and provide quick and effective resolution as per company policies. Will be responsible for ensuring customer happiness throughout the process of ordering.
- Coordinate cross-functionally with internal departments to resolve customer grievances and special requests.
- Ensure you’re there with the customer every step of the way.
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays, and events

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹27,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX



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