Front Office Executive

2 weeks ago

Kochi, India The Hosteller Full time

We are looking for **"freshers as well as experienced (1-3 years) front desk professionals" **to help the company operate its chain of hotels/hostels (in south India) effectively. He/she will be entrusted to effectively manage a 20-30 key hotel to oversee multiple facets of hotel operations such as staffing, hiring, guest experience, day to day operations, repairs/maintenance, P&L, etc. locally along with a dedicated team of multiple managers and as per company's standard operating procedures.

Job role: Front desk executive/asst. manager/manager (Hotels/Hospitality)

Duration: Full time

Location: HP

Work Ex: 0-3 years (in hospitality)

Job Responsibilities:

- Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc.
- Understanding of the company's vision, business expansion plans, operational standards, etc.
- Understanding the nuances of managing a hotel under a network and optimise its operations with a bird eye view
- Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc.
- Understanding of various departments including front desk, housekeeping, F&B and experiences
- Understanding of task based SOPs/TATs, vendor negotiations/management, etc.
- Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis
- Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
- Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational margins
- Motivating, mentoring and aligning co-staffs as per company defined procedures and policies
- Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
- Coordinating with other departments within the company to help resolve issues

Qualifications:

- Educational background: Hospitality graduate or post graduate
- Extensive operational knowledge of hotel operations
- Outstanding analytical, communication, interpersonal & time-management skills
- Location flexible

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Morning shift
- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Rikhikesh, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8850040354

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