Kochar Telecaller

**Job Overview**:
**Key Responsibilities**:

- **Outbound Calls**: Engage with potential and existing customers to generate leads and inquiries for machine manufacturing products.
- **Customer Engagement**: Maintain strong relationships with customers by providing information, resolving queries, and offering technical product insights.
- **International & Domestic Client Interaction**: Handle calls for customers across PAN India and internationally with professionalism and fluency.
- **Sales Support**: Assist the sales team by following up with leads, arranging meetings, and ensuring timely communication.
- **CRM Management**: Maintain and update customer information and call logs in the CRM system regularly.
- **Lead Nurturing**: Follow-up with prospects to convert leads into customers by understanding their requirements and offering relevant solutions.
- **Payment Reminders**: Support the finance team by coordinating reminders for payments and maintaining records of client dues (30-day payment terms).
- **Coordination with Teams**: Collaborate with the internal sales, marketing, and technical teams to provide seamless customer service.
- **Market Research**: Stay updated on new trends, customer needs, and competitor activity within the machine manufacturing industry.

**Required Skills & Qualifications**:

- **Experience**: 1-2 years in telecalling/customer support roles.
- **Communication**: Strong verbal and written communication skills in **English, Hindi**, and other regional languages (as required).
- **Product Knowledge**: Familiarity with manufacturing processes, machines, and industrial products.
- **Google Sheet Expertise**: Experience in working with Google Sheet tools to log customer data and manage communication.
- **Sales Skills**: Ability to influence, persuade, and build relationships with customers.
- **Problem-Solving**: Ability to address customer issues effectively and provide timely solutions.
- **Time Management**: Ability to handle multiple tasks and prioritize calls based on urgency and importance.
- **International Calling Experience**: Preferably experienced in dealing with clients from different time zones.

**Compensation & Benefits**:

- Competitive salary as per industry standards
- Performance-based incentives
- Opportunities for career growth and development
- Exposure to domestic and international markets

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Tele calling: 1 year (required)
- total work: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)
- Gujarati (preferred)

Work Location: In person

Application Deadline: 01/01/2025
Expected Start Date: 01/01/2025