Systems Administrator

2 weeks ago

Bengaluru, India IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**:

- CL

The Network Engineering department within IBM Cloud’s IaaS Network Engineering team provides incident and problem management, internal and external customer-driven changes, next generation network evolution guidance, network testing, new network solutions use case validation, break-fix troubleshooting, and maintenance services for all aspects of data networking including but not limited to responsible for ongoing support of our global network infrastructure including routers, switches, data center network, transit and transport links which connect data centers sites to other networks and to other data center sites.

The Systems Administrator position builds and supports various Linux systems, used by Network Engineering to support network infrastructure. The systems run tools for monitoring, logging, network metrics polling, automation, and some network control plane functions.

Systems Administrator role includes the following responsibilities:

- Receive and manage escalations from other teams as well as various monitoring tools involving service-affecting issues.
- Troubleshoot, isolate and correct service-affecting issues on the systems.
- Plan, schedule, and implement maintenance activities which include software upgrades, hardware replacement and infrastructure changes.
- Deploy new systems manually, using deployment automation.
- Create and improve the automation of systems deployment and management.
- Performance analysis and optimization.
- Maintain systems compliance based on various policies and controls.
- Communicate effectively with internal and external audiences with varying levels of technical expertise.
- Maintains high quality customer service to internal and external groups when needed.
- On call rotation might also be required

**Required Technical and Professional Expertise**
- Ability to deploy Linux systems from bare metal, and work within CHEF/Ansible/Salt frameworks.
- Scripting and automation abilities, to handle legacy tools and repos.
- Hardware understanding, to direct deployment of devices via remote hands.
- Security and compliance understanding towards systems and software patching.
- Ability to initiate and effectively utilize “remote hands” assistance within data center for items such as fault isolation, installation/test and troubleshooting physical equipment as well as replacing faulty components.
- On call rotation could also be required.

**Preferred Technical and Professional Expertise**
- 6+ years of experience as a systems administrator, in a service provider environment.
- Demonstrated history of organization and time management skills
- Demonstrated history of verbal and written communication skills
- Ability to work remotely with little or no direct supervision
- Exhibit a strong understanding of customer service
- Must be self-motivated and disciplined
- Ability to recognize and prioritize critical tasks independently

**About Business Unit**

Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they h

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