Call Center Representative

1 month ago


Ghitorni Delhi Delhi, India Avian Wellness Pvt. Ltd Full time

Manage inbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

Requirements and skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
- Good English Speeking.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- tele sales: 2 years (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Ghitorni, Delhi, Delhi (required)

Ability to Relocate:

- Ghitorni, Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

Expected Start Date: 01/03/2024



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