Visa Support Assistant
2 weeks ago
Job Description (Roles and Responsibilities) 1
**Please note: This is a temporary position for 6 months.**
**Main purpose of job**:
The United Kingdom issued nearly half a million visit visas to Indian nationals last year. India is one of the biggest visa markets and New Delhi is the only visa Decision Making Centre in the region.
The Visa Support Assistant (VSA - AO grade) jobs are vital administrative support roles that ensure UKVI delivers a highly effective visa service that supports all our operational demands, border security objectives and customer service targets.
- We reserve the right to review, revise or amend the roles and responsibilities from time to time reflecting the changing needs of business._
**Roles and responsibilities / what will the jobholder be expected to achieve?**
There are a range of VSA - grade AO roles in UKVI. All the roles will involve the following generic responsibilities:
**Delivering Results**
- Data-entry; inputting, accessing and updating UKVI’s IT systems.
- Linking paper correspondence with relevant records
- Record management - IT and paper based.
- Passport handling, visa writing and passport despatch.
- Information checking and verification.
- Meeting personal productivity benchmarks and undertaking all tasks with a very high degree of accuracy.
**Customer Focus**
- Understanding and striving to meet UKVI’s customer service targets.
- Dealing with all customers fairly and courteously
- Acting with professionalism in all circumstances
- Referring queries to more senior staff when appropriate
- Accepting and acting upon feedback
- Always acting within UKVI’s Code of Personal Conduct
**Working with others**
- Working effectively and supportively with colleagues, both individually and in a team
- Treating everyone with consideration and respect, regardless of work pressure
- Contributing to effective team working and morale when the opportunity arises
- Demonstrate willingness to be flexible and support colleagues when they are under pressure.
- Take personal responsibility for playing your part in an efficient and tidy office environment.
**Communicating**
- Communicate clearly and effectively with customers, colleagues and team members.****:
- Writing effectively and assisting with correspondence, drafting and report writing, providing information clearly and concisely
**Learning and Development**
- Being open and flexible approach to new ideas, drawing on skills and experience to contribute to improvements in working practices.
- Make the most of opportunities for self-development and job-related training.
- Take an interest in issues concerning the office and share knowledge with others.
**Language requirements**:
Language: English
Level of language required: Fluent written and spoken.
**Learning and development opportunities **(and any specific training courses to be completed)**:
UKVI offers a development programme based upon business need and individual staff requirements. Development opportunities will be discussed with the successful applicant.
**Working patterns**:Full Time
**Any other information (or specific local Post requirements)**:
The following contract types are available:
UKVI New Delhi
- Temporary AO contracts
**WHAT WE WANT FROM YOU**
We are seeking flexible people who work well in a busy IT-based office environment. You will need to be adaptable and show a willingness to undertake a variety of tasks. You will need an eye for detail, a positive attitude, good communication skills and the ability to work as part of a busy and focused team. We also want you to enjoy working with us - so please bring your sense of fun too - and enjoy getting to know your new role and your new colleagues.
Essential qualifications, skills and experience 1
**Essential on arrival**:
- Education: must be a university graduate
- An excellent command of English (written and spoken)
- Good communication and people-friendly interpersonal skills
- The ability to work as part of a team and work under pressure to meet challenging targets.
- A positive attitude can do attitude, with attention to detail.
Desirable qualifications, skills and experience 1
**Desirable**:
- Fluency in any regional language (but not mandatory)
- Required behaviours 1- Changing and Improving, Delivering at Pace, Working Together Application deadline 1
- 21 November 2023
Grade 1
- Administrative Officer (AO)
Type of Position 1
- Full-time, Temporary
Working hours per week 1
- 40 hours
Region 1
- South Asia & Afghanistan
Country/Territory 1
- India
Location (City) 1
- New Delhi
Type of Post 1
- British High Commission
Number of vacancies 1
- 15
Salary Currency 1
- INR
Salary 1
- INR 53,642 per month.
Start Date 1
- 1 February 2024
Other benefits and conditions of employment 1
No relocation or any other related costs or assistance will be provided.
**Please note -** BHC does not deduct tax at source and employees are required to ensure that any requirements of loc
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