Contact Center Voice Agent

1 month ago


Gautam Budh Nagar, India Betacore Corporate Services Private Limited Full time

He/She will be responsible for making and receiving outbound/inbound calls.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following the provided “scripts” when handling different topics.
- Will strive towards going beyond the assigned target and achieve best possible conversion rate.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our CRM Database by documenting everything

**Requirement**:

- Exceptional interpersonal, Sales, problem-solving, verbal (US accent) and written communication Skills
- Versant 6 Certified
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively

**Educational Qualification Requirement**:

- Minimum Graduate in any stream Desired Experience
- 2 Years of International Outbound Sales experience (US)
- Prior experience in Health Care or Mass Tort Domain Preferred

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹28,799.97 - ₹64,844.28 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Fixed shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experience do you have in US Market?

**Education**:

- Bachelor's (preferred)

**Experience**:

- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
- BPO: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (required)
- Health insurance



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