Program Coordinator

7 months ago


Noida, India Pearson Full time

**About Pearson**:
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

**About the Position**:
**Key Responsibilities**:

- Level 3 Escalation calls.
- Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business.
- Prepare client reports.
- Act as an escalation point for service related problems.
- Promote client programs and products.
- Determine additional opportunities and possible operational trouble areas.
- Input accurate customer information into the database.
- Assist in training and monitoring call center agents to ensure quality of service.
- Maintaining the SLA for different LOB’s.
- Reports.
- Client Management
- Events handling
- People Management(In Manager Absence)
- Fluency in written and spoken English
- Excellent oral and written communication skills
- Great attention to detail
- Problem-solving skills
- Strong organizing and time management
- Customer service skills
- Effective team working skills
- Flexible with shifts

**What to expect from Pearson**

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

**Job**: CUSTOMER SERVICE

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Req ID**: 14563


  • Program Coordinator

    7 months ago


    Noida, Uttar Pradesh, India eTeam - HR Full time

    We will need a Program Coordinator for our LOB. Here is the job description. Job Title: Program Coordinator Location: Work from home Shift: UK timings (+/- 1 hr depending on need) Interview Mode: First round with Jibin followed by second round with me Budget: 4.8-5.5 Lakhs per annum + Bonus **Job Description**: - Onboarding Process Management: Oversee...

  • Program Coordinator

    7 months ago


    Noida, Uttar Pradesh, India Trident resorts & Holidays Full time

    Job Title: Program Coordinator - AI Domain Company: Nano Science and Technology Consortium (NSTC) About NSTC: The Nano Science and Technology Consortium (NSTC) is at the forefront of integrating nanoscience and artificial intelligence (AI) to drive technological advancements. We are committed to fostering innovation and collaboration in these cutting-edge...

  • Program Coordinator

    2 days ago


    Noida, India CSRBOX Full time

    **Noida, Udaipur, Pune | Full time**: **About CSRBOX**: Job Position: Program Coordinator - Livelihoods (3) Locations: Noida, Udaipur, Pune Experience: At least one-year experience in women centric livelihoods promotion CTC: INR 3.60-4.80L (Depending on the relevant experience and location) About CSRBOX and BharatCares CSRBOX is India’s leading CSR...


  • Noida, Uttar Pradesh, India Attero Full time

    About AtteroAttero is a leading organization in sustainability, dedicated to reducing environmental impact and promoting eco-friendly practices.We are seeking a highly skilled Sustainability Program Coordinator to join our team. This role will play a vital part in implementing sustainable initiatives across our operations and supporting the company's...


  • Noida, Uttar Pradesh, India Asian Business School Full time

    Company OverviewThe Asian Business School is a leading institution that values academic excellence and student success. We are committed to providing a supportive environment that fosters growth and development.Job DescriptionWe are seeking an experienced and detail-oriented individual to join our team as a Program Coordinator for Student Services. This role...


  • Noida, India Workspend Inc. Full time

    Company Overview:Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company, and we are using...


  • Noida, India Workspend Inc. Full time

    Company Overview:Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company, and we are using...


  • Noida, India Workspend Inc. Full time

    Company Overview: Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company, and we are...


  • Noida, India Workspend Inc. Full time

    Company Overview:Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company, and we are using...


  • Noida, India Workspend Inc. Full time

    Company Overview:Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company, and we are using...


  • Noida, India Workspend Inc. Full time

    Company Overview: Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company, and we are...


  • Noida, India Pearson Full time

    **Role Location**: Noida, India. **ABOUT THE ROLE**: The Supervisor - Program Coordinator Team will report to the Manager of Customer Service Operations but is individually responsible for ensuring KPI’s are delivered to their customer base. They may have direct line management responsibility of staff. They will be responsible for setting the strategic...

  • Program Coordinator

    4 days ago


    Noida, India Shiksha Initiative Full time

    **Location**: Noida/Lucknow **Responsibilities**: - **Product/program development** - Design and implement effective learning activities (ICT based content) - in collaboration with other team members, work with others to scope and implement appropriate and effective knowledge capture and sharing activities - Think outside the box - identify and share more...

  • Program Coordinator

    7 months ago


    Noida, India Assago Group Full time

    The person should have the capability to curate and organise cultural programs on important days and occasions. Should be able to teach children to dance, speak on stage etc. basically a cultural ambassador for Titliyan. Secondly, help the principal in various other activities like syllabus creation, follow up with teachers to see if things are being done...

  • Program Coordinator

    7 months ago


    Noida, India Udayan Care Full time

    **Section 2 | Purpose of the Role** To work as a part of a committed and dedicated care giving team comprising of managers, social workers, care staff, mentor parents and volunteers to achieve the best possible outcomes for children living in ghars - Udayan Care’s children’s residential care programme for orphaned and abandoned children **Section 3 |...

  • Program Coordinator

    1 week ago


    Noida, India Pearson Full time

    **We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.** **Primary Responsibilities** -...


  • Noida, India Sopra Steria Full time

    **Desired skills** - Process management skills - Conducting ongoing analysis of processes in line with industry regulations. - Creating and presenting process improvement reports. - Overseeing the implementation of new business processes. - Project Management/Coordination skills - Excellent analytical and troubleshooting skills. - Document management...

  • Program Coordinator

    7 months ago


    Noida, Uttar Pradesh, India Udayan Care Full time

    **Section 2 | Purpose of the Role** To work as a part of a committed and dedicated care giving team comprising of managers, social workers, care staff, mentor parents and volunteers to achieve the best possible outcomes for children living in ghars - Udayan Care’s children’s residential care programme for orphaned and abandoned children **Section 3 |...


  • noida, India Workspend Inc. Full time

    Company Overview: Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company, and we are...


  • noida, India Workspend Inc. Full time

    Company Overview:Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company, and we are using...