Customer Service Import Documentation
2 weeks ago
**Follow up on ocean Import shipments.**:
- **Make bookings with Co-loaders / Carriers.**:
- **Effective communication with customers and timely updates**:
- **Arrange Pickups from overseas agents for Imports.**:
- **Provide solutions to customers and resolve issues.**:
- **Customer Retention.**:
- **Ocean Import shipment co-ordination with the Pricing and Operations team and provide end to end customer service. (Pickup till Delivery )**:
- **For DAP/ DDP shipments, need to follow-up with overseas agents for Deliveries.**:
- **For Import shipments, follow-up till the shipment DO is released.**:
- **For Import DDP shipments, need to co-ordinate with CHA / Vendors for deliveries.**:
- **Need to maintain DSR and follow-up** **until the shipment cycle is completed.**:
- **Holding IATA Basic Cargo Certificate / DG Certificate will be added advantage.**
**Job Types**: Full-time, Permanent
Pay: ₹70,000.00 - ₹120,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Yearly bonus
Work Location: In person
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