Receptionist

7 months ago

Malappuram, India VIJEESH ASSOCIATES Architects and Interiors Full time

Greeting and Welcoming Visitors: Welcome guests, clients, and employees with a friendly and professional demeanor. Provide assistance by directing them to the appropriate person or department.

Answering Phone Calls: Manage incoming phone calls, screen and direct them to the appropriate individual or department. Take accurate messages and relay them promptly.

Managing Incoming and Outgoing Mail: Receive, sort, and distribute incoming mail and packages. Prepare outgoing mail and packages, ensuring proper postage and addressing.

Scheduling and Appointments: Schedule meetings, appointments, and conference rooms. Coordinate and manage calendars for staff members. Inform employees about any schedule changes or cancellations.

Maintaining Reception Area: Ensure the reception area is clean, organized, and presentable at all times. Manage the inventory of office supplies and place orders when necessary.

Providing Information: Respond to inquiries and provide information to visitors, clients, and employees. This may include general company information, directions, or specific details about services or events.

Data Entry and Administrative Support: Perform various administrative tasks such as data entry, filing, photocopying, and faxing. Assist with the preparation of reports, presentations, and other documents.

Handling Security Procedures: Monitor and control access to the premises. Issue visitor badges and maintain security protocols. Report any suspicious or unauthorized activities to the appropriate authorities.

Maintaining Visitor Logs: Maintain accurate records of visitor information, including names, contact details, and purpose of visit. Ensure confidentiality and security of visitor records.

Resolving Complaints and Issues: Address and resolve customer complaints or issues promptly and effectively. Escalate matters to the appropriate department or supervisor when necessary.

Cooperating with Other Departments: Collaborate with other departments within the organization to facilitate smooth operations. Communicate relevant information to staff members to ensure efficient workflow.

Adhering to Policies and Procedures: Follow company policies and procedures regarding safety, security, and confidentiality. Maintain a professional appearance and behavior at all times.

Skills and Qualifications:

- Excellent communication skills, both verbal and written
- Strong interpersonal skills and the ability to provide exceptional customer service
- Proficient in using phone systems, office equipment, and computer software (e.g., MS Office)
- Organizational and multitasking abilities to manage various responsibilities simultaneously
- Attention to detail and accuracy in handling administrative tasks
- Ability to remain calm and professional in stressful situations
- Problem-solving skills to address issues and provide solutions
- Flexibility to adapt to changing priorities and schedules

**Salary**: ₹7,000.00 - ₹10,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Malappuram, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office (preferred)
- Front desk - Receptionist (preferred)
- total work (preferred)

**Language**:

- English (preferred)

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