Application Production Support

3 weeks ago

Bengaluru, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

This role requires a wide variety of strengths and capabilities, including:
Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

**Required Skills**:
Bachelor’s degree, preferably in Computer Science and/or Engineering
Strong troubleshooting skills with Unix and Windows platform
2+ years of experience in Perl and shell scripting
Exposure to Messaging Technologies (preferably IBM MQ) and MQ based systems
Technical Skills - Sybase, Oracle, SQL skills, WebSphere, Apache, Spring framework, J2EE etc
Should be familiar with various tools such as Autosys, GENEOS, Sitescope, Splunk, Dynatrace, Control M, Jules, Auto Pilot etc
Knowledge of GAIA/Cloud environment
Knowledge of common DBA tasks
Knowledge of common IT processes, including ITIL, Agile and SDLC

Knowledge of Cloud based environment support and monitoring

Experience in working with SRE model based teams

This role is for a motivated and talented individual to work in the Production Management team as an L2 analyst in CIB Technology.

Provide L2 level of support for Middle Office, Operations and Front office global teams.
Provide coverage which will require shift/rotation and occasionally might include weekend work
Ownership till closure of all issues raised to L3 team, at agreed service levels
Ability to collaborate and manage strong relationship with all technology stakeholders, including AD team
Participate in and manage Incident Management and Problem Management processes to resolve Production issues and root cause analysis, resolution, and reporting
Delivering JPMC initiative and process improvement projects on time and in-scope.
Help production support teams to maintain a knowledge base of known defects, issues, process, techniques etc.
Update and manage problem tickets appropriately
Provide ongoing feedback to production support teams
Review production changes and adhere to change management guidelines
Learn and be proficient with advanced user configuration options

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

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