Collection Executive
5 months ago
**About Collectius**
Collectius is one of South East Asia’s leading Fintech company in the debt management industry, with operations in Indonesia, the Philippines, Singapore, Malaysia, Thailand, Vietnam, and India. We are using technology and empathy to create the best customer experience and operational excellence to support our over 8 million customers in becoming debt-free.
Together with IFC (a member of the World Bank Group and minority shareholder in Collectius), Collectius is actively working on improving industry practices and promoting best resolution practices. For example, Collectius has implemented a company policy that replaced the word 'debtor' - a term traditionally perceived to be negative - with 'customer’.
Currently, Collectius manages 7 billion USD outstanding debt from 100+ clients across banking and financial institutions. To support our hyper-growth ambitions, we are looking for high performers who want to grow the business with us
**Responsibilities**:
- Liaise directly with customers via telephone calls to negotiate outstanding payments.
- Conduct a minimum of 100 outgoing calls daily to negotiate repayment arrangements with customers.
- Contribute to achieving team targets set.
- Ensure daily follow-up and escalate all assigned cases to achieve the targets set.
- Track assigned accounts to establish contact with customers and negotiate payment deadlines and payment plans.
- Responsible for the administration and compliance of the credit recovery process.
- Participate in continuous process improvement initiatives.
- Liaise with Operations Support staff on urgent portfolio matters.
- Maintain a close relationship with other executives in the portfolio to enhance collection efforts.
- Generate activity reports and provide regular updates to the Team Leader.
**Requirements**:
- Fluent in English, proficiency in another language (Tamil, Telugu, Hindi, English, Kannada, Malayalam) will be an added advantage.
- Minimum high school diploma or equivalent.
- Strong communication, negotiation, and customer-handling skills.
- Good computer skills are a must.
- Ability to achieve personal performance KPIs and contribute to team targets.
- Excellent teamwork and ability to work under pressure.
**Job Types**: Full-time, Permanent, Fresher
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Tamil (preferred)
- Hindi (preferred)
- Kannada (preferred)
- Telugu (preferred)
- Malayalam (preferred)
- English (preferred)
Work Location: In person
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