Customer Care Executive

2 weeks ago


Khar Colony Mumbai Maharashtra, India Pinklay Retail Private Limited Full time

**Roles and Responsibilities**:

- Handling customer queries across different touchpoints
- Acknowledging and timely resolving customer complaints
- Coordinating with internal teams to close customer issues
- Be knowledgeable and support customers across the purchase
- Meeting established customer service KPIs, metrics, and goals

**Qualification & Skills**:

- Bachelor's degree from a reputed college or university
- Minimum 2+ years of work experience in a customer service
- Experience in an e-commerce environment is strongly preferred
- Proficiency in oral and written communication
- Good listener, de-escalate, and solve customer problems
- Ability to multi-task, manage time, and prioritize tasks

**Job Benefits & Perks**
- Salary at par with industry standards
- Health insurance and benefits

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Are you currently living in Mumbai and can travel to Bandra?
- What is the notice period in your current company?
- What is your current monthly salary?
- How many years of experience do you have in customer service?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 10/04/2024



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